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Jordan’s Queen Alia International Airport renews carbon neutral status

Queen Alia International Airport (QAIA) has successfully renewed and extended its Level 3+ ‘Neutrality’ status in ACI’s Airport Carbon Accreditation (ACA) programme. As the sole airport to have attained the ACA Level 3+ ‘Neutrality’ in the region, QAIA insists that it continuously deploys best environmental practices and periodically updates its energy conservation procedures. Actions, it […]

Incheon becomes Asia-Pacific’s first airport health accredited gateway

ACI Asia-Pacific today announced that Incheon International Airport in Seoul, South Korea, has become the first airport in the region to be accredited under the ACI Airport Health Accreditation programme. ACI’s Airport Health Accreditation programme assists airports by assessing new health measures and procedures introduced as a result of the COVID-19 pandemic in accordance with ICAO Council […]

ACI Asia-Pacific calls for end to quarantine requirements

ACI Asia-Pacific is urging governments to replace quarantine requirements with testing and contact tracing protocols to ensure the sector’s survival amid a worsening situation for airports in Asia-Pacific and the Middle East. The latest preliminary forecast figures show that Asia-Pacific and Middle East airports will lose 55% and 60% passenger volume by the end of […]

Hong Kong extends relief package to airport community until October

Airport Authority Hong Kong (AAHK) today announced that its relief package for the airport community will extend for another two months to end of October 2020 in view of the ongoing impact of the COVID-19 pandemic. The coronavirus pandemic and continuing political unrest in Hong Kong has had a huge impact on traffic at Hong […]

China’s aerotropolis ambitions

Mainland China has fully embraced the aerotropolis concept with over 100 hugely ambitious  projects now underway across the country, writes Dr John Kasarda. Asia leads the way in airport city and aerotropolis development and China is the region’s most enthusiastic adopter of the aerotropolis model, with more than 100 of its airports and their surrounding […]

Game changing new runway planned for Chatham Islands

The NZ Airports Association (NZ Airports) has welcomed the government’s announcement that the Chatham Islands will receive NZ$40m in COVID-19 recovery funding, the great majority of which will go to upgrading the runway at Tuuta Airport, allowing larger aircraft to land. The association’s chief executive, Kevin Ward, said the investment will be a real and […]

Changing times

Cameron Mann considers the impact COVID-19 is likely to have on passenger facilitation at airports as the industry strives to provide a safe and secure aviation ecosystem. Aviation continues to advocate for a risk-based approach to security, which effectively involves concentrating on and understanding individuals, and spending the most time dealing with those you know […]

Airlines urge governments to do more to kick-start international travel

The Association of Asia Pacific Airlines (AAPA) is urging governments to ease what it claims are “unduly onerous restrictions on international air travel” to re-establish global connectivity with evidence-based measures to safeguard public health. More than six months into the COVID-19 pandemic, the Asia Pacific air transport industry notes that it is taking initial steps […]

Touchless travel

Airports are leaders in the use of new technology, which will make touchless travel possible and hasten aviation’s recovery from COVID-19, writes Collins Aerospace’s Tony Chapman. There was a time not long ago when commercial airline passengers arrived early at airports to shop at high-end boutiques, eat at nice restaurants and enjoy a cocktail before […]

Talking shop

Sunil Tuli, president of the Asia Pacific Travel Retail Association (APTRA) and group chief executive of King Power Group (Hong Kong) shares an industry perspective on the COVID-19 pandemic. As air travel virtually ground to a halt across Asia-Pacific in the wake of the coronavirus pandemic, so too did an essential lifeline of over $36 […]

Queen Alia International Airport to modernise its IT systems

Queen Alia operator, Airport International Group (AIG), is to modernise its IT systems in partnership with Amadeus. The gateway says that the move will deliver a foundation for innovation and the flexibility to react to new market dynamics. The first phase of the implementation has just been completed with QAIA using Amadeus technology to integrate its […]

Global effort

Collaboration and co-operation will prove key to overcoming COVID-19, although aviation potentially faces a long road to recovery, writes Inderjit Singh. Aviation is one of the most important pillars of the global economy as the sector provides millions of jobs across the world and contributes heavily to its GDP.  It is also a survivor, as […]

Road to recovery

Joe Bates provides a snapshot of how the region’s airports have responded to the COVID-19 pandemic and are planning for a brighter future. The region’s airports have turned to technology and new processes and procedures to ensure that they are equipped, ready and able to handle passengers when government’s finally lift travel restrictions and commercial […]

Dubai International Airport welcomes back foreign carriers

Today marked another milestone day in Dubai International Airport’s recovery from the COVID-19 as the UAE gateway welcomed the resumption of scheduled operations by foreign carriers. A total of 13 international airlines resumed scheduled flights this week as Dubai, and Dubai International Airport (DXB), effectively opened for business to overseas tourists from July 7. Airlines […]

View from the top

Director general, Stefano Baronci, reflects on the impact of COVID-19, ACI Asia-Pacific’s recent virtual Regional Board meeting and Assembly, new Strategic Plan and a host of other issues. From a period of sustained passenger traffic growth in 2019 to the halfway point of 2020, the industry is now in survival mode, crippled by the loss […]

New airport to be built to serve Saudi Arabian luxury resort

Saudi Arabia has unveiled plans for a new airport to serve what has been described as a new “ultra-luxury destination” on its Red Sea coast. The new destination is called AMAALA and the airport, which is slated for completion in 2023, will boast a design that that is said to have been inspired by the […]

New COVID-19 measures unveiled at Singapore Changi

Singapore Changi claims that it has begun “transforming the passenger experience with new contactless and cleaning innovations for a safer, but yet seamless, airport journey”. It notes that the measures, which include touchless technology and autonomous cleaning robots, will be rolled out airport-wide in preparation for when air travel into and out of Singapore gradually […]

Kuwait’s new terminal to boast state-of-the-art hold baggage screening system

Smiths Detection, a leading threat-detection and security-technology company, will supply hold-baggage screening equipment for Kuwait’s new International Airport Terminal 2, which is currently under construction. The contract includes the installation of HI-SCAN 10080 XCT units for screening hold baggage. Terminal 2, which is intended to become an international transit hub, will have the ability to […]

Hokkaido Love! campaign launched to boost tourism to Japanese island

New Chitose Airport operator, Hokkaido Airports Co Ltd (HAP) has launched a social media marketing campaign in a bid to re-boot tourism to the Japanese island. Launched in conjunction with the Hokkaido government and the Hokkaido Tourism Organization, its HOKKAIDO LOVE! initiative is designed to encourage tourists to return to Japan’s northern most island, which […]

The region’s airports are ready for aviation to restart

Airports across Asia-Pacific and the Middle East are ready for the restart of the sector following the crippling effects of the COVID-19 pandemic with the ongoing implementation of a set of common public health measures, according to ACI Asia-Pacific. The association notes that they are ready they implemented measures in full support and alignment with […]

New master plan for Cambodia’s Sihanouk International Airport

Cambodia’s Sihanouk International Airport has unveiled a new master plan to accommodate its projected traffic growth for the next 20 years. Construction of a second passenger terminal between now and 2030, extending the airport’s runway by 800 metres to 3,300 metres, a new taxiway and additional aircraft stands are the key projects of Phase 1 […]

Transfer traffic to slowly resume in Hong Kong from June 1

Hong Kong International Airport has announced that it will commence “the gradual resumption of transfer/transit services” from Monday. Operator, Airport Authority Hong Kong (AAHK), says that a host of enhanced health measures at the airport have made the June 1 date possible. In tandem with the gradual resumption of transfer/transit services, all passengers, including departing, arriving […]

Lagardére Travel Retail re-opens outlets in Australia and New Zealand

Lagardère Travel Retail Pacific has begun to re-open some of its stores across the region, starting with a handful of outlets in the domestic terminals at Auckland, Brisbane, Christchurch, Perth and Melbourne this week. According to the travel retailer, the small selection of stores will be used as test cases with restricted trading hours, with […]

NEIGHBOURHOOD WATCH

Airports across the world are actively working to reduce their noise footprint and engaging with their communities to create environmental capacity, writes Envirosuite’s senior aviation specialist, Matt Mills-Brooks. There are two types of constraints on airport growth, physical capacity, which relates to the limits imposed by the runway, terminal, security or in the case of […]

TIME TO GO DIGITAL?

ADB SAFEGATE’S Niclas Svedberg argues that adopting a digital apron will help airports reduce delays and cope with rising traffic demand. We all know how frustrating airport delays can be. Every month some 50,000 flights are cancelled, and more than half a million flights are delayed worldwide, costing airports billions in lost revenue. It’s why […]

FLOOD WARNING!

Vivek Sindhamani and Peter Vorage discuss the growing threat of flooding to airports and how some of the region’s major hubs are planning ahead to increase their resilience to rising water levels. During the past five years, over twenty major, and many more small-island airports, have flooded due to extreme rainfall events or storm surges […]

AVIATION’S CHALLENGE

Leonie Dobbie, aviation consultancy company WSP’s strategic aviation advisor, considers the benefits of embedding sustainability action into airport decision-making. From the 1991 Earth Summit in Rio to the 2015 Paris Agreement, policymakers have attempted 
to come to grips with the science and political-economic implications of climate change. Achieving the Paris Agreement goals requires that we […]

BRISBANE COMPLETES CONSTRUCTION OF NEW RUNWAY

Brisbane Airport (BNE) and construction partner Skyway are today celebrating the practical completion of the gateway’s new runway. Airport CEO, Gert-Jan de Graaff, recognised the milestone event, but noted that while today marked the end of the project, its was just the beginning for BNE and operator, Brisbane Airport Corporation (BAC). “In many respects this […]

LEADING THE WAY

Across Asia-Pacific, airports are responding to increased passenger numbers and environmental pressures with innovative, efficient and sustainable terminal designs, writes Benoy Singapore director, Terence Seah. Asia-Pacific (APAC) is one of the fastest-growing aviation markets in the world, with passenger numbers more than quadrupling over the last 15 years and both ACI and IATA forecasting that the […]

GLOBAL AMBITIONS

Asia-Pacific Airports turns the spotlight on the GMR Group and its airport assets in India and across the planet. These are exciting times for India’s GMR group, which continues to develop and expand its airport network both at home and abroad and will shortly welcome a key new investment partner. On home turf in India, GMR […]

ACI ASIA-PACIFIC NEWS

The latest news from communications manager, Samantha Solomon, includes an update on ACI Asia-Pacific’s advocacy efforts, new dates for postponed events and a growing list of World Business Partners. ACI EVENTS RESCHEDULED FOLLOWING CORONAVIRUS OUTBREAK  The organisers are pleased to announce that the ACI 12th Annual Airport Economics & Finance Conference and Exhibition and pre-conference […]

GOVERNMENT SUPPORT URGED FOR DUTY FREE AND TRAVEL RETAIL INDUSTRY

The Asia Pacific Travel Retail Association (APTRA) is urging governments across the region to prioritise support packages for the travel retail industry to help many operators survive the coronavirus crisis. APTRA is writing to government policymakers responsible for determining Covid-19 fiscal relief and funding across ministerial offices including aviation, maritime, retail, F&B and tourism industries. […]

ACI CALLS FOR HELP FOR AIRPORTS TO SAVE JOBS AND CONNECTIVITY

ACI Asia-Pacific is urging governments across the Asia-Pacific and Middle East region to swiftly implement relief measures to safeguard airport employment and connectivity. Revised ACI revenue forecasts show the 2020 impact of the pandemic now stands at $23.9 billion for Asia-Pacific and $5.7 billion for the Middle East, impacting airports of all sizes. A prolonged […]

HEINEMANN AUSTRALIA EXTENDS SYDNEY AIRPORT CONCESSION

Heinemann Australia has celebrated five years at Sydney Airport by extending its Duty Free concession at the gateway until 2029. The news is a major coup for the company, which has operated Heinemann Tax & Duty Free store at the airport since 2015. “I’m delighted that we have attained this agreement extension, as it not only […]

INDUSTRY PARTNERS FORM MRO BLOCKCHAIN ALLIANCE

Key industry partners announced today the launch of the MRO Blockchain Alliance, the air transport’s first industry-wide investigation into the use of blockchain to track, trace and record aircraft parts.  The new alliance comprises leading organisations covering every aspect of the Maintenance, Repair and Overhaul (MRO) chain, from part manufacture and repairs to logistics and […]

FACELIFT AND EXPANSION PLANNED FOR SINGAPORE CHANGI’S TERMINAL 2

Work will commence on the expansion and renovation of Singapore Changi’s Terminal 2 next month as operator, Changi Airport Group (CAG) strives to make the airport bigger and better to cope with growing demand. The work marks the beginning of a multi-year expansion project which will increase T2’s handling capacity, as well as to replace […]

NEW TECHNOLOGY TO BOOST YANGON’S OPERATIONAL EFFICIENCY

Myanmar’s Yangon International Airport has turned to technology in a bid to boost its operational efficiency and passenger handling capability. The airport has introduced SITA’s Airport Management solution, which enables the gateweay and its stakeholders, including airlines and ground handlers, to collaborate around the same real-time information and make fully-informed decisions on resources. According to […]

BIGGER AND BETTER

What next for Hamad International Airport? Joe Bates reviews the gateway’s newly unveiled development plans. Qatar’s Hamad International Airport, one of the world’s newest hubs having only opened in 2014, is to expand its concourses to raise its capacity to 60 million passengers per annum. The expansion project will feature a spectacular 10,000sqm indoor tropical […]

TIME FOR SOME ZZZ’S

Singapore Changi retained its title as the world’s most sleep friendly gateway in Sleeping in Airports’ annual passenger poll, writes Joe Bates. Airports located in ACI’s Asia-Pacific region have once again dominated Sleeping in Airports’ annual survey for the best gateways to use, and take a nap in, in 2019, with Singapore Changi and Incheon […]

GOING GREEN!

Karl Lyndon, global aviation sector leader at integrated engineering consultancy, BuroHappold, explores the growing focus on greening airport terminal buildings. The aviation sector has been attracting a lot of attention recently – and not all of it for the right reasons. The new trend of ‘flight shaming’ in a bid to discourage air travel and […]

INDUSTRY NEWS

News, views and reviews from ACI’s regional and global World Business Partners. MELBOURNE’S NEW CT SECURITY SCREENING TECHNOLOGY Melbourne (MEL) has become the first major Australian airport to permanently adopt Computed Tomography (CT) X-ray screening technology following the installation of new state-of-the-art Smiths Detection equipment at the security checkpoints in Terminal 4. The technology allows […]

AUCKLAND UNVEILS NEW E-GATES FOR DEPARTING PASSENGERS

Auckland Airport is enhancing the experience for international travellers with the launch of new automated pre-security gates. From today, travellers will pass through 12 new e-Gates that will scan boarding passes and grant them access to security areas. Developed in partnership with Vision-Box, the e-Gates mark the first phase of a new technology application that […]

VAN DON IN VIETNAM NAMED WORLD’S LEADING NEW AIRPORT

Van Don International Airport in northeast Vietnam has been named ‘World’s Leading New Airport 2019′ at the 26th annual World Travel Awards (WTA).This is only the second year WTA has presented an award for this category, which assesses a new airport’s performance based on the overall design, service quality and passengers’ satisfaction, and how the complete passenger […]

GOLD COAST EXTENDS ITS IT PARTNERSHIP WITH SITA

Gold Coast Airport in Australia has extended its partnership for passenger and baggage technology with global IT provider, SITA, until 2024. The new agreement continues the airport’s close relationship with SITA, which has been in place for more than 10 years. Gold Coast Airport uses SITA’s common-use platform, together with self-service bag drop and check-in kiosks.  […]

RIYADH’S RETAIL REVAMP

Asia-Pacific Airports takes a closer look at plans to enhance the retail offering at Riyadh’s King Khalid International Airport in Saudi Arabia. Passenger numbers are rising across the Middle East, and with forecasts predicting that this upward trajectory is set to continue in the long-term, many of the region’s airports are looking to expand their […]

ARE YOU BEING SERVED?

What are the prerequisites to delivering exceptional customer experience along all touchpoints of the passenger journey? Redwater Consulting Group’s Kateryna Hess investigates. Customer experience (CX) has become a buzz word in today’s service industries from telecommunications, financial institutions and travel organisations to infrastructure providers. Consumers have become more connected and well informed about prices and […]

NEW SENSATION!

Abu Dhabi Airports CEO, Bryan Thompson, tells us a little more about the type of F&B innovation we can expect to find in Abu Dhabi International Airport’s new Midfield Terminal. The new Midfield Terminal at Abu Dhabi International Airport is the culmination of decades of innovation in aviation. Abu Dhabi Airports has invested heavily in ensuring that the […]

WHAT’S IN STORE?

Joe Bates takes a closer look at the opening of some innovative new retail/F&B outlets across the region. SSP to be key F&B operator at Beijing Daxing SSP Group has secured three contracts to open six food and beverage units at the new Beijing Daxing International Airport. As the key food and beverage operator at […]

TODAY’S SPECIAL

Pragma Consulting’s Alex Avery discusses how food and beverage is transforming airport retail. Whilst the challenges of delivering growth in retail are well documented, F&B continues to be the star performer for many airports. Pragma has seen annual growth in spend per passenger of up to 15% in some locations. In our opinion, there are […]

TOKYO NARITA TO INSTALL AUTO BAG DROP UNITS AHEAD OF 2020 OLYMPICS

Narita International Airport has signed a contract with ICM Airport Technics for the installation of 72 self-service Auto Bag Drop (ABD) units ahead of the 2020 Tokyo Olympic Games. Designed and built by ICM, the Series 7 ABD units will be progressively rolled out across all four terminals of Tokyo Narita. Multi-lingual and descrined as […]

GOING DIGITAL

Niranjan Navaratnarajah, cargo industry director for Unisys Asia Pacific, argues that real-time data is fundamental to a connected cargo supply chain to reduce idle time and increase visibility, transparency and security. We need to securely modernise today’s mostly manual and fragmented cargo distribution processes by going digital. Let’s face it, most of the cargo industry […]

WORLD IN MOTION

The challenges of growth, innovative technology and the customer experience were just a few of the topics on the agenda at this year’s ACI Asia-Pacific/World Annual General Assembly Conference & Exhibition in Hong Kong, writes Joe Bates. Hopes were high that this year’s joint ACI Asia-Pacific/World Annual General Assembly Conference & Exhibition (WAGA) in dynamic […]

BEIJING DAXING TO USE XSIGHT SYSTEMS’ FOD DETECTION SOLUTION

Beijing’s soon-to-open Daxing International Airport has selected Xsight Systems’ FOD Detection solution for installation on its East and North runways. The decision follows the Xsight System being awarded a similar contract for Beijing Capital International Airport’s East Runway earlier this year. “We are proud that Xsight’s global reputation as an industry leader is acknowledged by the […]

HUAWEI CHAIRMAN ADDRESSES CHINA CIVIL AVIATION DEVELOPMENT FORUM

Huawei rotating chairman, Guo Ping, today told the China Civil Aviation Development Forum in Beijing how he believes that 5G and artificial intelligence will enable ‘smart civil aviation’. Over 400 delegates from around the world were in attendance at the event which covered the topic of ‘Intelligent Aviation — High Quality Development in a New Scientific, […]

TURNING TO TECHNOLOGY

Pragma’s Alex Avery takes us through the impact of digitalisation on airport retail and what this potentially means for the future of shopping and dining at the world’s gateways. Technology has transformed our relationship with retail. From convenience, to single-click through to experiential retailing led by augmented reality. At the same time, consumers are demanding […]

BEATING THE QUEUES

New SITA report confirms that journey smoothing technology makes people happy. Airline passengers are using automated technology for passport checks at double the rate recorded in 2017, according to the latest aviation IT research. Indeed, passengers are happier when technology smooths their way through passport checks and other aspects of their airport journey, reveals SITA’s 2019 […]

BUY AND FLY

Joe Bates rounds-up some of the latest retail/F&B news, views and reviews from across the busy Asia-Pacific region. Cairns Airport has awarded global restaurateur HMSHost and Australian hospitality powerhouse, Red Rock Australia, concessions to operate a total of 13 new food and beverage outlets when the expansion of Terminal 2 (T2) is completed in 2020. […]

ALWAYS LEARNING

Kevin Riordan, head of airports and checkpoint solutions at Smiths Detection, considers how artificial intelligence can help airport security. Artificial Intelligence (AI) is beginning to permeate every aspect of daily life, from garnering film recommendations on Netflix, through to fraud detection and cognitive robotics, and airport security is no exception. Machine learning is key to […]

NEW HOLD BAGGAGE SCREENING MACHINES FOR RIYADH GATEWAY

Egis has been awarded a contract by Riyadh Airports Company to provide it with design and project management consultancy services as it looks to replace the hold baggage screening (HBS) machines in Terminal 5 at King Khaled International Airport. Egis has been supporting development and expansion of Saudi Arabia’s second biggest airport for the last […]

BETTER BUYS

Alex Avery looks at how innovation can shape the future of airport retail and enhance the passenger experience. Last year saw the top performing airports introduce pop-ups and experiential stores to encourage passengers to interact more with their retail offer. This has been supported by a big focus on making shopping as efficient and convenient […]

CELEBRATION TIME

Our picture round-up pays tribute to the Asia-Pacific gateways whose outstanding levels of service led to them winning Airport Service Quality (ASQ) customer satisfaction awards. Asia-Pacific airports once again shone in this year’s ACI’s Airport Service Quality (ASQ) customer satisfaction survey, and many were on hand to pick up their prizes during a glittering awards […]

BUSY TIMES

Airport retail and F&B innovation was top of the agenda at the recent Trinity Forum in Shanghai. Asia-Pacific Airports looks back at some of the highlights. ACI World’s last big event of the year, The Trinity Forum, attracted over 500 delegates to Shanghai to address the theme of ‘The changing airport and travel retail commercial eco-system’. […]

EASY COME, EASY GO!

Sumesh Patel, SITA’s Asia Pacific president, argues that biometric technology will play a key role in ensuring faster, more efficient and safer passenger journeys through airports in the future. How do you balance the two most critical aspects of border control? Passengers don’t want to wait, but airports and border authorities need to ensure the […]

BETTER BY DESIGN

Arup associate director and aviation security specialist, Stacey Peel, reflects on the challenges of designing the airport of the future and reveals a new passenger processing concept that could help eliminate queues at airports. As the aviation industry finds ways to draw on the benefits of new technology, such as using blockchain to protect sensitive […]

BACK TO THE FUTURE

Joe Bates looks back at April’s ACI Asia-Pacific Regional Assembly, Conference and Exhibition in Narita and discussions about the future challenges and opportunities facing the region’s airports. A packed conference programme featuring aviation industry leaders from across the globe, a variety of hot topics to discuss and the chance to sample some Japanese culture both modern […]

SMART SECURITY

Jerome de Chassey, Smith Detection’s vice president for Asia-Pacific considers how smarter checkpoints can improve security efficiency and the passenger experience. In the face of increasing passenger numbers, new regulations and ever-evolving threats, airports are constantly challenged to maintain operational and security effectiveness whilst striving to improve efficiency and the overall passenger experience. This demands […]

ON THE SURFACE

Improving surface access is a commercial and environmental challenge facing airports across the globe, write ICF’s Angus Reid-Kay and Rob Rushmer. To focus on airlines and the development of an airport’s route network would provide only a partial view of a gateway’s connectivity. This is because surface access matters, and failure to meet demand on […]

A COMBINED EFFORT

ACI World’s head of security, Nina Brooks, considers the importance of creating a strong security culture. Developing a ‘security culture’ is about engaging all staff at all levels of an organisation to embrace common security-driven values and consider security as a priority in all of their work. The aviation community puts much emphasis on the […]

AMBITIONS, GOALS AND CHALLENGES

Joe Bates reports on some of the highlights and lessons learned from October’s Global Sustainable Aviation Summit in Geneva. Aviation’s commitment to the United Nations’ Sustainable Development Goals (SDGs) and biofuels, which are expected to account for 25% of all jet fuel by 2050, were just a few of the topics discussed during the recent […]

SEEKING SECURITY

As airports search for ways to make the travel experience safer and more convenient, biometrics may just be the answer, writes Tony Chapman. You enter the airport and walk up to the self-service baggage kiosk where your passport is scanned. Then, a facial recognition camera scans your face and compares it to the biometric data […]

INTELLIGENT SOLUTIONS

What’s the latest in the world of airport IT? Joe Bates reports back from the recent Air Transport IT Summit. First there was ‘virtual reality’, then we were introduced to ‘augmented reality’ and now we could potentially have ‘mixed reality’ at airports if new HoloLens technology currently being trialled by SITA comes to the market. Initial […]

WARMEST OF WELCOMES

Joe Bates looks back at some of the highlights of ACI Asia-Pacific’s Regional Assembly, Conference and Exhibition in Doha. Qatar’s famed hospitality proved as warm as the temperatures outside throughout a memorable 12th ACI Asia-Pacific Regional Assembly, Conference and Exhibition in Doha. For 400 delegates representing 175 organisations from 54 countries across the globe, the conference […]

ALL HAIL HYDERABAD

Hyderabad’s Rajiv Gandhi International Airport has achieved carbon neutral status (Level 3+) in ACI’s Airport Carbon Accreditation programme. It is the second gateway in the region to achieve the lofty status after Delhi’s Indira Gandhi International Airport. SGK Kishore, CEO of GMR Hyderabad International Airport Ltd (GHIAL), says his gateway’s significant achievement is the result of the […]

ALL ABOUT RESPECT

Brisbane Airport Corporation’s environment and sustainability manager, Wendy Weir, reflects on its efforts to ensure that it operates a culturally aware gateway. Regardless of how experienced the traveller is or how many air miles they’ve got in the bank, navigating your way around an unfamiliar airport is a stressful experience.  Alleviating passenger stress is a […]

EMBRACING OUR DIFFERENCES

Chris Crampton, chairman of the UK and Ireland Chapter of the Pacific Asia Travel Association (PATA), considers the importance of cultural awareness in the Asia-Pacific region. Beyond a basic desire for a beach, travel is a way of broadening the mind and having new experiences. The more we travel, the more we see and, perhaps most […]

SWEET SUCCESS

Asia-Pacific Airports discovers that confectionery remains an important product in airport duty free shops across the globe. A new study by the Tax Free World Association (TFWA) has highlighted the important role that confectionery plays in attracting customers to duty free and travel retail across all categories.  The report, which is part of the TFWA Category […]

ENVIRO REPORT

Asia-Pacific Airports finds out more about the pioneering environmental efforts of Brisbane, Delhi–Indira Gandhi, Hong Kong and Sydney airports. Brisbane Airport has issued its first ever sustainabilty report demonstrating how it addresses its responsibilities to customers, partners, shareholders and community in a sustainable manner without adverse environmental or community impacts. The FY16 Sustainability Report, developed under the Global Reporting Initiative […]

SPOTLIGHT ON SECURITY

Cameron Mann, Smith Detection’s global markets director for aviation, talks to Asia-Pacific Airports about some of the key security challenges and opportunities facing airports today. Can airports ever be 100% safe from terrorist attack? This implies no risk and this is simply not the case. However, airports are actively taking steps to improve their security […]

THE TRUTH IS OUT THERE

Brüel & Kjær’s Mike Rikard-Bell discusses how technology is helping keep residents informed of aviation’s noise mitigation efforts and dispel the misconception that ‘annoyance’ is simply about exposure. It’s over 25 years since Canadian mining executive, Jim Cooney, coined the phrase “Social Licence to Operate” that has become a rallying cry for progressive businesses, nowhere more so than […]

BUILDING LOYALTY

What do airport retailers and F&B operators have to do to win over customers and convince them to return again and again? Clare Williams investigates. With duty free and travel retail sales set to top $100 billion by 2023, according to the latest data from Generation Research, it makes sense for airports to make the best of […]

EVERYONE’S A WINNER!

Australia’s spectacular Gold Coast was the venue for this year’s Airport Service Quality (ASQ) awards ceremony for the world’s most customer friendly airports. ACI’s Airport Service Quality (ASQ) customer satisfaction benchmarking programme is 10 years old this year and it marked the occasion with a record number of awards. Indeed, it was a case of […]

GOING FOR GOLD

Agility and collaboration were predominant themes at the 11th ACI Asia-Pacific Regional Assembly, Conference & Exhibition held on Australia’s sun-drenched Gold Coast, with panels around technology, passenger experience, security and sustainability emerging as major topics. The prevailing themes were robustly discussed in three days of presentations and panels to 610 delegates from 52 countries and vividly demonstrated […]

GOOD TIMES

I Prabhakara Rao, CEO of Delhi’s Indira Gandhi International Airport, talks to Joe Bates about the impact of Terminal 3, customer service and the importance of being environmentally friendly. In many ways Delhi’s Indira Gandhi International Airport hasn’t looked back since the 2010 opening of its award-winning Terminal 3. Indeed, the airport has enjoyed the […]

GOING GREEN

ACI World’s senior manager environment, Xavier Oh, reflects on ten years of environmental stewardship in the Asia-Pacific region.  ACI’s Asia and Pacific regions merged to form the largest and fastest growing region shortly after I joined ACI in Montréal ten years ago.   At that time, there were a couple of airports active on the […]

THE REAL DEAL

A host of new contracts and record sales figures for 2014 make these exciting times for travel retail and duty free operators, writes Joe Bates. Duo to transform Auckland duty free offering Auckland Airport has announced that its duty free offering will be provided by LS travel retail Pacific and Aer Rianta International from July, […]

BETTER BUYS

Are you making the most of your travel retail opportunities? Rosemary Chegwyn considers some of the retail dilemmas faced by Asia-Pacific’s gateways. An age old question is what do people do to pass the time while waiting at the airport to board their flight?  The answer depends on many different things, of course, perhaps most […]