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PASSENGER FACILITATION

New self-service technology unveiled at Perth Airport

Perth Airport says that returning passengers will notice ‘some changes’ in its International terminal that it believes will further enhance the passenger experience. “To streamline passenger check-in, an exciting new addition is the conversion of 16 check-in counters at T1 International into automated bag drops and 36 new self-check-in kiosks in what was the queuing […]

New initiative designed to boost air travel to Saudi Arabia

Saudi Arabia’s General Authority of Civil Aviation (GACA) has announced a Harmonising Air Travel policy, which it says will make international travel to the Kingdom “simpler, easier and more enjoyable by removing the confusion over travel requirements currently discouraging millions of people from booking flights”. Designed in co-operation with the UN’s International Civil Aviation Organisation […]

Plaza Premium Group and marhaba sign joint venture agreement

Plaza Premium Group (PPG) has entered into a joint venture agreement with fellow airport hospitality brand, marhaba, to expand their international offering. The partnership brings together two major hospitality brands to combine knowledge and resources, which according to the partners, “will take airport hospitality to the next level through excellent and innovative airport concierge and […]

Malaysia getting ready for return of international passengers

Malaysia Airports (MAHB) has revealed that its international airports are “getting ready to receive the influx of international passengers into the country” once its borders reopen on April 1, 2022. It notes that it has been continuously working with the Malaysian authorities, including the Ministry of Health (MOH), to improve the process flow at its […]

Queen Alia’s customer service efforts recognised by ACI World

For the second year in a row, Jordan’s Queen Alia International Airport has been recognised in ACI Worlds ‘Voice of the Customer’ initiative. The initiative acknowledges airports that continued to prioritise passengers and remained committed to ensuring their voice was heard throughout the COVID-19 pandemic in 2021. To qualify for this recognition, which is separate […]

Plaza Premium Group expecting busy Chinese New Year

Plaza Premium Group (PPG) is anticipating a major travel surge during the Lunar New Year festive period, as families travel to reunite for the Spring Festival. To bring luck to travellers in the Year of the Tiger, the Group is presenting Lunar New Year offers across Plaza Premium Lounges, Aerotels and the Smart Traveller loyalty […]

Kazakhstan’s Almaty Airport reopens for flights

Almaty Airport, which was closed to flights for security reasons on the evening of January 5 during the events in Kazakhstan, reopened for flights today. The gateway is part of TAV Airports’ global airport network. TAV Airports president and CEO, Sani Şener, said: “Kazakhstan has a special importance for us due to our historical and […]

Dubai International Airport fully operational ahead of December peak period

Dubai International Airport (DXB) is 100% operational again with all terminals, concourses, lounges, restaurants and retail outlets open for business following the reopening of the final phase of Terminal 3’s Concourse A. Terminal 3 is expected to serve more than 1.6 million passengers in the second half of December during the month’s peak seasonal travel […]

Queen Alia reaffirms commitment to customer service excellence

Amman’s Queen Alia International Airport has renewed its Level 2 Airport Customer Experience Accreditation (ACEA) issued by ACI World until November 2022. The Jordanian gateway, operated by the Airport International Group (AIG), initially obtained this accreditation in 2020 in acknowledgement of its efforts to promote service excellence and customer satisfaction, becoming one of only five […]

Easing of travel restrictions leads to 20% upturn in traffic at DXB

Dubai Airports today revealed that passenger traffic through Dubai International Airport (DXB) has grown by almost 20% in the last four weeks to reach 20.7 million in the year to date to October. It notes that the upturn in traffic is down to the changes in travel restrictions in key global markets in recent months […]

BAC reveals ‘concerns’ about key elements of roadmap to re-opening of Queensland

Brisbane Airport operator, Brisbane Airport Corporation (BAC), today issued the following statement in response to the announcement of a roadmap to easing travel restrictions in Queensland. The statement, in full, reads: “We’re pleased to see a roadmap to the reopening of Queensland. However, there are elements of it that are of great concern in relation […]

Brisbane Airport welcomes Australia’s move to re-open international border

Brisbane Airport Corporation (BAC) has welcomed the announcement of the framework to safely re-open Australia to the world in the coming months. “This is the best news we’ve had in more than a year,” enthused BAC CEO, Gert-Jan de Graaff. “We stand ready to work with Commonwealth agencies and the Queensland Government to facilitate the […]

Dufry extends duty free concession at Cambodia’s main airports

Dufry has extended its duty-free concession at Cambodia’s three international airports in Phnom Penh, Siem Reap and Sihanoukville or five and a half years. The airports handled a total of 11.6 million international travellers in 2019, although these kind of figures are not expected to return for a while as COVID continues to restrict global […]

New IT solutions to prepare Clark International Airport for future growth

Clark International Airport (CRK) in the Philippines has selected a suite of Collins Aerospace ARINC airport solutions to help provide a seamless passenger experience for the increased number of travellers expected to pass through the airport following its 2021 expansion. The gateway has selected ARINC’s passenger processing and airport operation solutions to move passenger flow […]

Singapore based firm to provide test credentials for IATA Travel Pass

Accredify, a Singapore-based firm that creates and issues verifiable documents, today announced that it has signed an agreement with the IATA to issue COVID-19 Test Credentials that will be accepted for IATA Travel Pass. This collaboration will make Accredify one of the first lab and clinic aggregators in the Asia-Pacific region to participate in the […]

Big investments needed in new infrastructure to meet future demand

A new study by ACI World shows that Asia-Pacific and Middle East airports will have to develop new greenfield airports and invest in modernising and expanding their existing airport infrastructure to meed demand over the next 20 years. According to The Global Outlook of Airport Capital Expenditure,at least $1.3 trillion needs to be invested on […]

Emirates and flydubai ramping up operations from Dubai International Airport

Emirates and flydubai expect to serve 168 destinations from Dubai by the end of May, a route network that they believe delivers on their customer promise to reintroduce more convenience, choice and seamless connectivity for travellers. Since the revival of their strategic codeshare partnership in early September 2020, close to 500,000 passengers have flown on […]

Hamad’s Asset Management System renews BSI excellence certification

Qatar’s Hamad International Airport continues to be recognised for its sustainability efforts, this week having its Asset Management System (AMS) ISO 55001:2014 certification from the British Standards Institution (BSI) renewed for another three years. The Doha gateway believes that the recertification endorses its approach to delivering efficient and effective asset management across the airport’s infrastructure. […]

Australian and New Zealand airports celebrate return of trans-Tasman flights

Airports in Australia and New Zealand have been celebrating the reopening of quarantine free trans-Tasman travel for the first time in 12 months. In Brisbane, Brisbane Airport opened 16 ‘Green Lane’ services yesterday to accommodate Air New Zealand and Qantas flights between BNE and Auckland, Wellington, and Christchurch. The airport reports that all eight arrivals […]

New lounge experience at DXB promised by Marhaba

Dubai-based marhaba, dnata’s airport hospitality brand, has unveiled a brand-new design and experience at one of its flagship Dubai International Airport (DXB) lounges after an extensive renovation. As a result, it boasts that travellers can expect an entirely new lounge experience at Dubai International Airport’s Terminal 3. A highly-anticipated, bespoke feature for the Dubai market […]

Refurbished Plaza Premium Lounge opens at Hyderabad-Rajiv Gandhi

The Plaza Premium Group has opened its newly refurbished lounge in the Domestic departures area at Hyderabad’s Rajiv Gandhi International Airport. The new and improved facility is spread over an area of 773 square metres, can accommodate over 200 passengers and boasts facilities ranging from work stations, a dining area and private seating zone for […]

End of month opening date for Bahrain’s new terminal

Bahrain International Airport today announced that its long awaited new $1.1 billion terminal will open for business on January 28. According to Bahrain Airport Company (BAC), moving operations to the new state-of-the-art facility is a major step towards achieving the Kingdom’s ambitious Economic Vision 2030. The vision is based on diversification and sustainability goals and […]

Plaza Premium boosts hospitality offering with marhaba partnership

Plaza Premium Group and marbaba have formed a strategic partnership to enhance their offering of airport lounges and meet and greet services around the world. The partnership will see both companies expand market presence by consolidating service distribution and customer engagement through integrated cross-selling capabilities. It will initially cover major airports in strategic markets across […]

Airport Health Accreditation for Jordan’s Queen Alia International Airport

AIG has announced that Jordan’s Queen Alia International Airport (QAIA) has received ACI’s Airport Health Accreditation in recognition of its efforts to deliver a safe airport experience to passengers in the wake of the COVID-19 pandemic. As both QAIA and the aviation industry at large remain considerably impacted by the unprecedented global health crisis, the […]

Hyderabad’s duty free operator goes the extra mile for customers

Hyderabad-Rajiv Gandhi International Airport’s duty free operator, Hyderabad Duty Free (HDF), has launched a WhatsApp Virtual Assistant Chat-bot service that allows it communicate with passengers on international flights and answer any queries. Leveraging the massive global WhatsApp user base of over 2.7 billion users, the airport believes that the new Chat-bot service is a “convenient […]

APTRA’s COVID-19 testing campaign to governments gaining traction

The Asia Pacific Travel Retail Association’s call for governments to implement standardised COVID-19 testing on passengers is beginning gain some traction, with 10 states across the region responding “positively” to the campaign. Across the aviation, travel and tourism industries, a wide range of stakeholders are increasingly aligned in calling for increased testing as a key […]

Muscat becomes first Middle East airport to gain health accreditation

Muscat International Airport in Oman has become the first airport in the Middle East to be accredited under ACIs Airport Health Accreditation programme. “We spared no initiative to ensure our passengers feel secure going through our airports,” said Oman Airports CEO, Sheikh Aimen bin Ahmed Al Hosni. “Planning and implementing the highest international standards of […]

Hamad’s health and safety measures recognised by BSI certification

Hamad International Airport has become the first gateway in the world to achieve independent verification from BSI (British Standards Institution) for its implementation of ICAO’s COVID-19 Aviation Health Safety Protocols. The verification for Hamad International Airport (HIA) was conducted following its successful audit for compliance of measures outlined by the ICAO Council Aviation Recovery Taskforce […]

Emirates unveils new self-service kiosks at Dubai hub

Emirates has introduced self check-in and bag drop kiosks for what it hopes will ensure a “more seamless airport experience” in Terminal 3 at Dubai International Airport. The service is now available to customers travelling to all destinations except to the US, Canada, China, India and Hong Kong due to additional requirements from these destinations. […]

Airport Health Accreditation for Hyderabad’s gateway to the world

Operator, GHIAL, has announced that Hyderabad’s Rajiv Gandhi International Airport has achieved Airport Health Accreditation (AHA). The accreditation recognises the airport’s efforts to make it a safe environment for passengers and staff in line with ACI’s Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Recovery Task Force (CART) Recommendations along with industry best […]

Incheon becomes Asia-Pacific’s first airport health accredited gateway

ACI Asia-Pacific today announced that Incheon International Airport in Seoul, South Korea, has become the first airport in the region to be accredited under the ACI Airport Health Accreditation programme. ACI’s Airport Health Accreditation programme assists airports by assessing new health measures and procedures introduced as a result of the COVID-19 pandemic in accordance with ICAO Council […]

ACI Asia-Pacific calls for end to quarantine requirements

ACI Asia-Pacific is urging governments to replace quarantine requirements with testing and contact tracing protocols to ensure the sector’s survival amid a worsening situation for airports in Asia-Pacific and the Middle East. The latest preliminary forecast figures show that Asia-Pacific and Middle East airports will lose 55% and 60% passenger volume by the end of […]

Changing times

Cameron Mann considers the impact COVID-19 is likely to have on passenger facilitation at airports as the industry strives to provide a safe and secure aviation ecosystem. Aviation continues to advocate for a risk-based approach to security, which effectively involves concentrating on and understanding individuals, and spending the most time dealing with those you know […]

Touchless travel

Airports are leaders in the use of new technology, which will make touchless travel possible and hasten aviation’s recovery from COVID-19, writes Collins Aerospace’s Tony Chapman. There was a time not long ago when commercial airline passengers arrived early at airports to shop at high-end boutiques, eat at nice restaurants and enjoy a cocktail before […]

Global effort

Collaboration and co-operation will prove key to overcoming COVID-19, although aviation potentially faces a long road to recovery, writes Inderjit Singh. Aviation is one of the most important pillars of the global economy as the sector provides millions of jobs across the world and contributes heavily to its GDP.  It is also a survivor, as […]

Road to recovery

Joe Bates provides a snapshot of how the region’s airports have responded to the COVID-19 pandemic and are planning for a brighter future. The region’s airports have turned to technology and new processes and procedures to ensure that they are equipped, ready and able to handle passengers when government’s finally lift travel restrictions and commercial […]

Dubai International Airport welcomes back foreign carriers

Today marked another milestone day in Dubai International Airport’s recovery from the COVID-19 as the UAE gateway welcomed the resumption of scheduled operations by foreign carriers. A total of 13 international airlines resumed scheduled flights this week as Dubai, and Dubai International Airport (DXB), effectively opened for business to overseas tourists from July 7. Airlines […]

New COVID-19 measures unveiled at Singapore Changi

Singapore Changi claims that it has begun “transforming the passenger experience with new contactless and cleaning innovations for a safer, but yet seamless, airport journey”. It notes that the measures, which include touchless technology and autonomous cleaning robots, will be rolled out airport-wide in preparation for when air travel into and out of Singapore gradually […]

The region’s airports are ready for aviation to restart

Airports across Asia-Pacific and the Middle East are ready for the restart of the sector following the crippling effects of the COVID-19 pandemic with the ongoing implementation of a set of common public health measures, according to ACI Asia-Pacific. The association notes that they are ready they implemented measures in full support and alignment with […]

New master plan for Cambodia’s Sihanouk International Airport

Cambodia’s Sihanouk International Airport has unveiled a new master plan to accommodate its projected traffic growth for the next 20 years. Construction of a second passenger terminal between now and 2030, extending the airport’s runway by 800 metres to 3,300 metres, a new taxiway and additional aircraft stands are the key projects of Phase 1 […]

Transfer traffic to slowly resume in Hong Kong from June 1

Hong Kong International Airport has announced that it will commence “the gradual resumption of transfer/transit services” from Monday. Operator, Airport Authority Hong Kong (AAHK), says that a host of enhanced health measures at the airport have made the June 1 date possible. In tandem with the gradual resumption of transfer/transit services, all passengers, including departing, arriving […]

BIGGER AND BETTER

What next for Hamad International Airport? Joe Bates reviews the gateway’s newly unveiled development plans. Qatar’s Hamad International Airport, one of the world’s newest hubs having only opened in 2014, is to expand its concourses to raise its capacity to 60 million passengers per annum. The expansion project will feature a spectacular 10,000sqm indoor tropical […]

TIME FOR SOME ZZZ’S

Singapore Changi retained its title as the world’s most sleep friendly gateway in Sleeping in Airports’ annual passenger poll, writes Joe Bates. Airports located in ACI’s Asia-Pacific region have once again dominated Sleeping in Airports’ annual survey for the best gateways to use, and take a nap in, in 2019, with Singapore Changi and Incheon […]

INDUSTRY NEWS

News, views and reviews from ACI’s regional and global World Business Partners. MELBOURNE’S NEW CT SECURITY SCREENING TECHNOLOGY Melbourne (MEL) has become the first major Australian airport to permanently adopt Computed Tomography (CT) X-ray screening technology following the installation of new state-of-the-art Smiths Detection equipment at the security checkpoints in Terminal 4. The technology allows […]

AUCKLAND UNVEILS NEW E-GATES FOR DEPARTING PASSENGERS

Auckland Airport is enhancing the experience for international travellers with the launch of new automated pre-security gates. From today, travellers will pass through 12 new e-Gates that will scan boarding passes and grant them access to security areas. Developed in partnership with Vision-Box, the e-Gates mark the first phase of a new technology application that […]

HUAWEI CHAIRMAN ADDRESSES CHINA CIVIL AVIATION DEVELOPMENT FORUM

Huawei rotating chairman, Guo Ping, today told the China Civil Aviation Development Forum in Beijing how he believes that 5G and artificial intelligence will enable ‘smart civil aviation’. Over 400 delegates from around the world were in attendance at the event which covered the topic of ‘Intelligent Aviation — High Quality Development in a New Scientific, […]

WARMEST OF WELCOMES

Joe Bates looks back at some of the highlights of ACI Asia-Pacific’s Regional Assembly, Conference and Exhibition in Doha. Qatar’s famed hospitality proved as warm as the temperatures outside throughout a memorable 12th ACI Asia-Pacific Regional Assembly, Conference and Exhibition in Doha. For 400 delegates representing 175 organisations from 54 countries across the globe, the conference […]