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Queen Alia’s customer service efforts recognised by ACI World


For the second year in a row, Jordan’s Queen Alia International Airport has been recognised in ACI Worlds ‘Voice of the Customer’ initiative.

The initiative acknowledges airports that continued to prioritise passengers and remained committed to ensuring their voice was heard throughout the COVID-19 pandemic in 2021.

To qualify for this recognition, which is separate from the globally-renowned ASQ Awards, operator Airport International Group adhered to specific criteria for collecting passenger feedback to help better understand their requirements during the pandemic.

“Our passengers have long been at the heart of what we do, which is why keeping a finger on the pulse of what they need is crucial to the development of our operations and ensuring customer satisfaction,” enthused AIG’s CEO, Nicolas Claude.

“While the air transport industry continues to endure trying circumstances, we remain adamant about creating a safe, seamless and hospitable travel experience at QAIA, where passengers can feel welcome and at home.

“We couldn’t have done that without the collective efforts of our employees, partners and stakeholders, who are paramount to us shaping an award-winning airport that caters to the needs and expectations of our passengers.”

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