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Emirates unveils new self-service kiosks at Dubai hub


Emirates has introduced self check-in and bag drop kiosks for what it hopes will ensure a “more seamless airport experience” in Terminal 3 at Dubai International Airport.

The service is now available to customers travelling to all destinations except to the US, Canada, China, India and Hong Kong due to additional requirements from these destinations.

The 16 new self-service bag drop machines and 8 self-service kiosks complement the desks manned by Emirates check-in agents to “reduce waiting time for customers during peak periods and improve the customer experience in Dubai”.

The Dubai based carrier is quick to point out that more self-services facilities will be added in the coming months.

It notes that the facilities are cleaned and disinfected regularly and hand sanitisers are also available for customers to use.

The new offering is part of Emirates’ continued investment in product and service to provide an unmatched travel experience on ground and on board.

The airline states: “The solution was developed in house at Emirates in collaboration with Dubai Aviation Engineering Projects and Dubai Airports.

“The self check-in kiosks will be continually upgraded to offer new features in the future including going touchless, and allowing customers to make re-bookings on their own.”

Earlier this year Emirates claimed to have set new industry-leading safety standards for its passengers with the introduction of complimentary hygiene kits that include masks, gloves, antibacterial wipes and hand sanitiser.

It stated that the new hygiene kits show the care being taken at every step of the travel journey, “redefining safety and hygiene standards on board and on the ground”.

“Emirates has implemented a comprehensive set of measures at every step of the traveller’s journey, to enhance the sanitisation of all touchpoints, and ensure the health and safety of our customers and employees,” said chief operating officer, Adel Al Redha.

“The risk of catching an infection on an aircraft is already very low, but we have spared no effort in reviewing and redesigning every step, from check-in to disembarkation.

“Every measure implemented is an additional reduction in risk, and taken altogether, our aim is really to make flying as safe as possible.”

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