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Our picture round-up pays tribute to the Asia-Pacific gateways whose outstanding levels of service led to them winning Airport Service Quality (ASQ) customer satisfaction awards.

Asia-Pacific airports once again shone in this year’s ACI’s Airport Service Quality (ASQ) customer satisfaction survey, and many were on hand to pick up their prizes during a glittering awards ceremony at the recent Customer Excellence Global Summit in Halifax, Canada.

To recap, Asia-Pacific airports held on to the top spots in all the global best airport by size categories in the awards for their performances in 2017, with Indian gateways capturing three of the six global best by size awards, one second place and four joint third places.


Their success included Mumbai-Chhatrapati Shivaji (BOM) and Delhi-Indira Gandhi (DEL) finishing joint first in the world for airports handling over 40 million passengers per annum; Lucknow’s Chaudhary Charan Singh International Airport (LKO) scooping the top award in the 2-5mppa category and Hyderabad-Rajiv Gandhi International Airport (HYD) triumphing in the global 5-15mppa section, where fellow Indian gateways Cochin (COK), Kolkata-Netaji Subhas Chandra Bose (CCU) and Pune (PNQ) finished joint third.

Other Asia-Pacific winners in the global awards included Bali’s Denpasar–Ngurah Rai International Airport (DPS) and China’s Haikou Meilan (HAK) and Sanya Phoenix (SYX) airports which finished equal first in the 15-25mppa category; and Chongqing Jiangbei International Airport (CKG) in the 25-40mppa category, narrowly ahead of Seoul-Gimpo (GMP) and Tokyo-Narita (NRT).


BOM and DEL also couldn’t be separated for the honour of being the Best Airport in the Asia-Pacific Region, although Mumbai-Chhatrapati Shivaji was the sole winner in the Best by Size and Region category in Asia-Pacific for airports handling over 40mppa.

Other airports with that winning feeling in the regional ASQ awards for 2017 included Abu Dhabi (AUH) retaining its title of Best Airport in the Middle East; Medina–Prince Mohammad bin Abdulaziz (MED), a first time winner in the 5-15mppa category in the By Size and Region for the Middle East; Dubai (DXB) and Ahmedabad–Sardar Vallabhbhai Patel International Airport (AMD), which won the Most Improved Airport awards for the Middle East and Asia-Pacific respectively; and Indore–Devi Ahilya Bai Holkar Airport (IDR), named Best Airport by Region in the under 2mppa section.


Perhaps unsurprisingly LKO, HYD, DPS and CKG also repeated their success in the global best airport by size categories for 2-5mppa, 5-15mppa, 15-25mppa and 24-40mppa respectively in the same size groups for the Asia-Pacific region.

“Objective measurement and benchmarking are critical in driving performance in any business, especially in such a competitive and dynamic one as an airport,” notes ACI World director general, Angela Gittens.


“These winning airports have dedicated themselves to delivering a stellar customer experience.”


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