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Hyderabad’s duty free operator goes the extra mile for customers


Hyderabad-Rajiv Gandhi International Airport’s duty free operator, Hyderabad Duty Free (HDF), has launched a WhatsApp Virtual Assistant Chat-bot service that allows it communicate with passengers on international flights and answer any queries.

Leveraging the massive global WhatsApp user base of over 2.7 billion users, the airport believes that the new Chat-bot service is a “convenient medium for customer engagement” that will help it build a stronger relationships with customers.

HDF’s ambition is to become one of the best travel retailers in India by “providing unmatched value proposition and enhanced shopping experience for its customers with every visit”.

Rajiv-Gandhi Hyderabad International Airport is operated by GMR-led GHIAL and HDF is a division of GMR Hospitality and Retail Limited.

Airport CEO, Pradeep Panicker, said: “Hyderabad Duty Free is synonymous with delightful shopping experience and fabulous deals, exciting promotions and best prices for international passengers.

“During this pandemic, HDF has gone the extra mile to resolve passenger queries and demands through its virtual WhatsApp Chatbot in real time.

“This service adopted by HDF is part of our omni channel strategy and offers a world class duty-free shopping experience and customer service.”

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