Queen Alia International Airport to modernise its IT systems

Queen Alia operator, Airport International Group (AIG), is to modernise its IT systems in partnership with Amadeus.

The gateway says that the move will deliver a foundation for innovation and the flexibility to react to new market dynamics.

The first phase of the implementation has just been completed with QAIA using Amadeus technology to integrate its airport operations systems, as well as passenger and baggage services, into a single platform.

According to Amadeus, this will allow AIG to “launch an agile, internet-enabled model that can be scaled up and/or down to match fluctuating passenger demand”.

Implementation was completed during the COVID-19 lockdown with a nationwide curfew in place, as well as throughout the month of Ramadan. The ambitious project delivery was possible due to remote collaboration between AIG and Amadeus and its flexible cloud technology with a globally dispersed team.

AIG CEO, Nicolas Claude, enthused: “The new cutting-edge platform enables us to strategically use our data to improve our airport operations and services across the board, allowing us to extend better offerings to our airline partners and passengers.

“I am positive that through our recent partnership with Amadeus, we will build a strong foundation in preparation for recovery.”

While the company COO, Nicolas Duthilleul, noted: “Changing these mission-critical IT systems will enable QAIA to be more adaptive – especially since we are on the verge of resuming operations – as the current situation may require us to promptly adjust our operations.

“Our collaboration with Amadeus presents us with the ideal opportunity to expand the services our airport offers to locations beyond the terminal building, such as resorts and areas in downtown Amman, should the need arise.”

Amadeus’ vice president for airport IT, Europe, Middle East and Africa, Yannick Beunardeau, said: “By deploying our technology, Queen Alia International Airport is taking positive steps in planning for the future when the ability to adapt quickly will be key.

“As a leading airport, it now has a compelling offer to airlines and it can also benefit from using data to enable continued optimisation of operations as the world begins to travel again,” added Beunardeau.

The second phase of the deployment will be completed by the end of 2020 and will see the implementation of Amadeus’ Altea Departure Control, self-service check-in and e-gates to ease the transit of passengers through QAIA.