INDUSTRY NEWS

CUSTOMER EXPERIENCE CHAMPIONS  Thirty two airports from Asia-Pacific and the Middle East have won 2021 Airport Service Quality (ASQ) Awards, which celebrate and showcase the world’s best airports as voiced by travellers. Twenty six awards were shared across eight ‘Best by Size and Region’ categories, and included Indonesia’s Pattimura (AMQ) and Sultan Thaha Syaifuddin (DJB) […]

GROUND-BREAKING CEREMONY HELD FOR DELHI-NOIDA The clock is running down to the opening of Delhi’s new Noida International Airport (NIA) after the foundation stone for the new gateway was put in place in the presence of Indian Prime Minister, Narendra Modi. In the picture above, NIA CEO, Christoph Schnellmann, and Daniel Bircher, chairman and managing […]

NEW AIRPORTS OPEN IN MALAYSIA AND CHINA Despite today’s tough operating environment, the number of airports in the Asia-Pacific region continues to grow with the recent opening of the new Mukah Airport (MKM) in Sarawak, Malaysia, and Chengdu Tianfu International Airport (TFU) in China. Mukah’s new $70 million gateway replaces the town’s former short take-off […]

GUANGZHOU BAIYUN WAS THE WORLD’S BUSIEST AIRPORT IN 2020 The global impact of COVID-19 meant that 2020’s world traffic rankings had a very different look to normal, with Guangzhou Baiyun (CAN) in China replacing Hartsfield-Jackson Atlanta (ATL) as the busiest gateway on the planet. Guangzhou Baiyun took top spot by handling 43.7 million passengers in […]

News, views and reviews from ACI’s Asia-Pacific and global World Business partners. NEW GLOBAL PARTNERSHIP FOR PLAZA PREMIUM GROUP Plaza Premium Group has taken its Allways meet and assist service offering to another level by forming a strategic partnership with YQ Now, which has a presence at 600 airports in 140 countries across the globe. […]

News, views and reviews from ACI’s Asia-Pacific and global World Business Partners. Revamping the retail offerings in Beijing Capital’s Terminal 3 Beijing Capital International Airport has appointed a UK based airport design consultancy to help it redevelop and expand the commercial planning and design of the international departure lounge in Terminal 3. The airport wants […]

Airports across Asia-Pacific and the Middle East are ready for the restart of the sector following the crippling effects of the COVID-19 pandemic with the ongoing implementation of a set of common public health measures, according to ACI Asia-Pacific. The association notes that they are ready they implemented measures in full support and alignment with […]

ACI Asia-Pacific is urging governments across the Asia-Pacific and Middle East region to swiftly implement relief measures to safeguard airport employment and connectivity. Revised ACI revenue forecasts show the 2020 impact of the pandemic now stands at $23.9 billion for Asia-Pacific and $5.7 billion for the Middle East, impacting airports of all sizes. A prolonged […]

We pay tribute to the 2018 Airport Service Quality (ASQ) customer experience award winners and talk to some of the CEOs of the successful gateways. It’s official, Beijing Capital, Delhi-Indira Gandhi, Mumbai-Chhatrapati Shivaji, Singapore Changi, Shanghai Pudong and Seoul–Gimpo are some of the best airports in the world for the delivery of customer service. All […]