ACI World, in partnership with travel technology company Amadeus, today announced the winners of this year’s Airport Service Quality (ASQ) Awards, recognising the best airports for customer experience worldwide, as selected by passengers. A total ...
Dato’ Iskandar Mizal Mahmood, managing director of Malaysia Airports, talks to Joe Bates about his company’s customer service strategy, ASQ successes and recovering from the global pandemic. Anyone who has ever visited Malaysia, particularly those ...
The Plaza Premium Group has opened its newly refurbished lounge in the Domestic departures area at Hyderabad’s Rajiv Gandhi International Airport. The new and improved facility is spread over an area of 773 square metres, ...
Hamad International Airport has become the first gateway in the world to achieve independent verification from BSI (British Standards Institution) for its implementation of ICAO’s COVID-19 Aviation Health Safety Protocols. The verification for Hamad International ...
New Chitose Airport operator, Hokkaido Airports Co Ltd (HAP) has launched a social media marketing campaign in a bid to re-boot tourism to the Japanese island. Launched in conjunction with the Hokkaido government and the ...
Get to know ACI Asia-Pacific’s new director general, Stefano Baronci, a little better in this Q&A with APA editor, Joe Bates. HOW DID YOU FIRST GET INTO AVIATION?I think, like many, I first got into ...
News, views and reviews from ACI’s regional and global World Business Partners. HEINEMANN AUSTRALIA EXTENDS SYDNEY AIRPORT CONCESSION Heinemann Australia has celebrated five years at Sydney Airport by extending its Duty Free concession at the ...
Work will commence on the expansion and renovation of Singapore Changi’s Terminal 2 next month as operator, Changi Airport Group (CAG) strives to make the airport bigger and better to cope with growing demand. The ...
Myanmar’s Yangon International Airport has turned to technology in a bid to boost its operational efficiency and passenger handling capability. The airport has introduced SITA’s Airport Management solution, which enables the gateweay and its stakeholders, ...
Singapore Changi retained its title as the world’s most sleep friendly gateway in Sleeping in Airports’ annual passenger poll, writes Joe Bates. Airports located in ACI’s Asia-Pacific region have once again dominated Sleeping in Airports’ ...
