QUEENSTOWN AIRPORT APPOINTS NEW COMMERCIAL AND CUSTOMER EXPERIENCE LEADER

Olivia Pierre has joined Queenstown Airport’s senior leadership team as its new general manager for commercial and customer experience.

In this new position, Pierre will be responsible for all business activities and relationships related to aeronautical revenue.

This includes landing charges and route development, and non-aeronautical revenues ranging from ground leases, parking and ground transport to rental cars, and retail.

She will also have primary accountability for further enhancing the end-to-end customer experience.



Connecting all the different areas of the business and key stakeholders, Pierre will expand on the work already undertaken to ensure visitors to Queenstown Airport have a seamless and memorable experience.

In welcoming Pierre to the team, Queenstown Airport chief executive, Colin Keel, said: “As we continue to experience unprecedented and sustained growth, delivering a safe, friendly, efficient and memorable customer experience needs to remain our core focus. 

“Olivia is an aviation and customer service specialist who brings a wealth of skills and experience to her new role and to the senior leadership team.”

Most recently, she was part of the leadership team at Hawkes Bay Airport with broad responsibility for commercial and operations activities.

Pierre said: “I’m excited to join the team to deliver on our vision to be a world leading tourism airport.

“I am greatly looking forward to meeting and engaging with our customers and stakeholders to understand their needs, which will ultimately contribute to and shape the customer experience strategy.”

Her appointment also paves the way for other changes to the leadership portfolios.

In the new role of general manager for property and planning, Rachel Tregidga (formerly general manager, Property) will focus specifically on all property and planning matters across both Queenstown and Wanaka Airports, including master planning.