ACI APA 2016, ISSUE 01

View from the top
Regional director, Patti Chau, reflects on some achievements, goals and milestones ahead of ACI Asia-Pacific’s Regional Assembly, Conference & Exhibition in the Gold Coast.

News
A snapshot of some of the biggest current stories from the region.

Roll of honour
Asia-Pacific airports once again demonstrated their customer service credentials by excelling in ACI’s Airport Service Quality (ASQ) customer satisfaction awards.

ACI Asia-Pacific news
Vivian Fung reports on the latest news and events from across the Asia-Pacific region.

Looking to the future
Joe Bates catches up with new Queensland Airports Limited CEO, Chris Mills, to find out how he has fared in his first six months in the role and learn more about some ambitious development plans.

Connecting Australia
Australian Airports Association’s policy manager, Simon Bourke, considers the national importance of aviation and some of the opportunities and challenges faced by the country’s gateways.

Happy talk!
Pacific Asia Travel Association’s regional director-Pacific, Chris Flynn, reflects on the changing dynamics of Asia-Pacific tourism.

Spotlight on Myanmar and Vietnam
Asia-Pacific Airport’s editor, Joe Bates, reviews some of the exciting capital investment projects planned for airports in Myanmar and Vietnam.

Welcome aboard!
Asia-Pacific Airport’s takes a closer look at what’s in store for passengers using Dubai International Airport’s new $1.2 billion Concourse D.

Building bonds
Joe Bates finds out more about the rapidly growing trend of ‘sister airport agreements’ between Asia- Pacific gateways and their counterparts across the globe.

Winning hearts and minds
Harnessing the power of aviation’s information age to improve the passenger experience is key to customer satisfaction, writes Rockwell Collins’ Andrew Seow.

Design & build
Work is underway on the new Terminal 2 at Mactan-Cebu International Airport.

World Business Partners
All the latest news from the region’s WBPs.