Year of “noteworthy achievements” for Queen Alia

Airport International Group (AIG), operator of Jordan’s Queen Alia International Airport, reports that the Amman gateway “recorded noteworthy achievements in terms of traffic growth, global connectivity, decarbonisation and customer experience” during 2022.

While its traffic figures have yet to reach pre-COVID levels, Queen Alia noted improvements last year – welcoming 7.8 million passengers – 72% more than the previous year, although still 12% down on 2021 and pre-COVID levels.

AIG notes that several direct routes were launched in 2022 from QAIA via its main airline partner and the Kingdom’s national carrier, Royal Jordanian (RJ).

Meanwhile, partnerships with new airlines such as United Airlines, Ethiopian Airlines, flyadeal, Vueling Airlines, Wizz Air Abu Dhabi, Wizz Air UK and Alexandria Airlines ensured that in 2022 the airport was served by 44 airlines operating services to 76 destinations from Amman.

Underscoring its commitment to implementing the best environmental practices, QAIA became the first airport in the Middle East and second in Asia-Pacific to achieve Level 4+ ‘Transition’ status in ACI’s Airport Carbon Accreditation programme, while it also received a Green Airports Recognition award from ACI Asia-Pacific for its efforts in transitioning towards a low-carbon future.

In acknowledgement of its continuous service improvements and excellence in customer experience management, QAIA also became the first airport in the Middle East to achieve Level 3 status in ACI World’s Airport Customer Experience Accreditation (ACEA) programme.

And as part of what it calls its “significant efforts to enhance internal processes and procedures and ensure conformation to stringent international standards”, AIG renewed company-wide ISO certifications relating to Quality (ISO 9001), Environment (ISO 14001), Occupational Health and Safety (ISO 45001) and Complaints Handling (ISO 10002) Management Systems.

Reflecting on 2022, AIG CEO, Nicolas Claude, said: “Despite continuing to deal with the aftermath of the pandemic, we have made great progress in shaping a customer-centric airport that exudes Jordanian hospitality, feels like home to our passengers and is environmentally friendly.

“Looking back, I cannot but feel immense gratitude towards our exceptional team and steadfast partners that go above and beyond to ensure QAIA remains a multi-award-winning airport consistently recognised within global arenas.

“As we enter the tenth year since the inauguration of QAIA’s New Terminal, I eagerly look forward to witnessing Jordan’s prime gateway to the world reach even greater heights of success alongside our grantor, partners and shareholders.”