Welcome to Terminal 2

Passengers can expect a number of new attractions and good distractions in the new-look northern wing of Singapore Changi’s Terminal 2.

Singapore Changi Airport recommenced operations in the northern wing of Terminal 2 (T2) on September 28 after three-and-a-half years of engineering works to enhance and expand it.

The upgrade has extended the life of the terminal’s critical systems, while the expansion has raised its capacity form five million passengers per annum to 28mppa and Changi Airport’s overall capacity to 90mppa.

The boost in capacity is timely as air travel to Singapore Changi is now well on the road to recovery from the global pandemic with passenger numbers in August reaching 87% of pre-COVID levels.

The southern wing of T2 was re-opened in May 2022 (arrivals) and October 2022 (departures) to provide capacity to serve an increasing number of passengers following the easing of international border restrictions earlier in the year.

Operator, Changi Airport Group (CAG), says that with a number of shops and dining options, as well as new facilities and amenities, passengers can look forward to the full suite of T2 attractions, stores and restaurants opening over the coming weeks ahead of an event in early November 2023 to officially celebrate the full reopening of Terminal 2.

MORE SPACE TO BETTER SERVE PASSENGERS

The T2 expansion project has added 15,500 square metres to the terminal building to support additional infrastructure, new systems and more retail offerings. The departure hall now houses a central common-use Fast and Seamless Travel (FAST) zone, with more automated check-in kiosks and bag drop machines, while the immigration halls have been expanded to support additional automated immigration lanes.

Terminal 2 is the first terminal in Changi to have automated Special Assistance Lanes at both arrival and departure immigration.

According to CAG, T2’s critical systems and building equipment which had reached the end of their life, have been upgraded to more efficient models. A new chiller plant, for example, delivers cooling at 30% lower energy consumption.

At the baggage claim hall, two existing baggage belts have been lengthened to handle a higher baggage volumes to cater to widebody aircraft. The terminal’s baggage handling system has enhanced security features, and its early baggage storage system has been upgraded from semi-automated to fully-automated, allowing some 2,400 bags to be stored at any time. These features significantly enhance manpower productivity.

The design concept of T2 draws inspiration from nature. It incorporates natural materials in its wall cladding and flooring, complemented by lush green columns showcasing a distinctive array of plants. The terminal design creates a serene and soothing atmosphere for both passengers and visitors, fostering a sense of tranquility and relaxation.

Tan Lye Teck, CAG’s programme director for the Terminal 2 Expansion Project, said: “We extend our deep gratitude to the Ministry of Transport, Civil Aviation Authority of Singapore and Immigration & Checkpoints Authority, as well as other agencies and partners for their support toward the T2 Expansion Project. We also greatly appreciate the entire airport community for their close collaboration and steadfast partnership. We commit to delivering exceptional customer service and look forward to taking the passenger experience to new heights with the refreshed T2.”

AIRLINES OPERATING AT T2

Since May 2022, the terminal has handled over 8.7 million passengers travelling on flights operated by 12 airlines. Lufthansa, Singapore Airlines (flights to Southeast Asia, Bangladesh and Sri Lanka), and Swiss were among the first airlines to operate from the northern wing of T2. Singapore Airlines’ First Class Check-In Reception and the SATS Premier Check-In Lounge have also opened in the terminal.

Air Japan, All Nippon Airways, Etihad, Indigo and Singapore Airlines’ flights to Maldives and Nepal will move to T2 in October. This will bring the total number of airlines operating at T2 to 16.

ELEVATED SHOPPING AND DINING EXPERIENCE WITH NEW RETAIL/F&B CONCEPTS

CAG explains that a raft of “exciting new retail and food & beverage (F&B) stores” are available in both the public and transit areas. With eight in 10 shopsopen at T2, more shops will join the line-up of commercial offerings in the coming weeks.

The public areas of T2 have welcomed several new-to-Changi brands, both local and international. Dim sum lovers can indulge in their favourites at homegrown brand Swee Choon. Its Hong Kong milk tea gelato, developed in collaboration with local ice cream café, Creamier, will be launching first at Changi Airport.

Another new-to-Changi brand, Kenangan Coffee, from Indonesia, is known not just for offering high quality coffee at an accessible price point, but a wide selection of beverages where Asia meets the world. Chagee, a premium tea brand which is also making its Changi debut, bringing with it a specially curated selection of milk and fruit teas.

Familiar brands making their return to T2’s public areas include bakery Paris Baguette, with a digital concept store, and traditional Chinese medicine retailer, Eu Yan Sang.

In transit, hungry travellers will find a trove of culinary delights in the lush Gourmet Garden. Not only does this dining area offer an impressive panoramic view of the apron, allowing diners to sit back and take in the sight of planes taxiing, but the draping foliage also imparts a sense of serenity to the space.

Grab quick bites at new-to-Changi Korean chain GOPIZZA, coffee house Hudsons, smoothie stand Boost Juice, and donut kiosk Dunkin’, or indulge in Asian fare with more new-to-Changi brands like Buk Chang Dong Soon Tofu and Chef Wei HK Cheong Fun.

Travellers can also indulge in retail therapy at a variety of newly opened shops, including luxury Italian jeweller, Pomellato, and Old Seng Choong, which specialises in heritage recipes and nostalgic baked goods, perfect for souvenirs with a taste of Singapore.

NEW AMENITIES AT T2

These include 2 Bears Hideout, which invites children to embark on an exciting playtime adventure. Explore the wilderness with mother bear and baby bear companions in a delightful blend of adventure and wonder.

Also in transit, passengers can enjoy the latest sports and live TV programmes at the new TV lounge on a large LED screen. Plush seating and multiple charging points, including wireless charging pods, are available.

Eligible passengers can also use the DBS Private Access Lounge, KrisFlyer Gold Lounge, SATS Premier Lounge, and SilverKris Lounge before their departure flights.

The Ambassador Transit Hotel and Lounge, as well as the Connect at Changi lounge (a space for the business community to network) are also available in transit.