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New look for Sydney Airport’s volunteer ambassadors


Sydney Airport’s popular volunteer ambassadors are now sporting a new uniform, which has been 100% Australian designed and made.

Since 1999, ambassadors have been offering customer support in the terminals, with teams across T1 international as well as T2 and T3 domestic.

The ambassador programme was introduced to help with the influx of visitors for the 2000 Sydney Olympic Games. It was so successful, that they have become a permanent fixture across the domestic and international terminals.

Today, there are more than 80 volunteers, who collectively speak over 20 languages and come from varied backgrounds, including retired airline workers, nurses, teachers and current aviation students.

When the programme began in 1999, the volunteer ambassadors were dressed in distinctive gold jackets. In 2014, a bright sky-blue uniform was introduced but now, almost a decade on, it was time for another upgrade.

Sydney Airport CEO, Geoff Culbert, said: “We are incredibly proud of the exceptional customer service our volunteer ambassadors deliver to passengers.

“This dedicated team are in the terminals 365 days a year, giving directions, answering questions, problem solving, offering support and always doing it with a smile. With travel now well and truly back, it was time for a reinvigorated new quality uniform for our much-loved ambassadors.”

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