President and CEO, Hag-Jae Lee, talks to Joe Bates about the success, ambitions and future development plans of Incheon International Airport. HOW WOULD YOU SUM UP YOUR FIRST TWO YEARS IN THE HOT-SEAT AT INCHEON ...
Hong Kong International Airport (HKG) has recognised the customer service efforts of airport at its annual Customer Service Excellence Programme (CSEP) awards ceremony. This year’s awards received an overwhelming response, with over 60 organisations submitting ...
Travellers in the world’s fastest-growing aviation market, India, are some of the world’s most enthusiastic lounge users with an ever-growing appetite for an elevated airport experience, according to new research. ‘AX24: The Age of the ...
ACI World today announced the best airports for customer experience worldwide chosen by passengers in its annual Airport Service Quality (ASQ) Awards. The winners include a total of 31 airports from the ACI Asia-Pacific & ...
ACI World, in partnership with travel technology company Amadeus, today announced the winners of this year’s Airport Service Quality (ASQ) Awards, recognising the best airports for customer experience worldwide, as selected by passengers. A total ...
Dato’ Iskandar Mizal Mahmood, managing director of Malaysia Airports, talks to Joe Bates about his company’s customer service strategy, ASQ successes and recovering from the global pandemic. Anyone who has ever visited Malaysia, particularly those ...
The Plaza Premium Group has opened its newly refurbished lounge in the Domestic departures area at Hyderabad’s Rajiv Gandhi International Airport. The new and improved facility is spread over an area of 773 square metres, ...
Hamad International Airport has become the first gateway in the world to achieve independent verification from BSI (British Standards Institution) for its implementation of ICAO’s COVID-19 Aviation Health Safety Protocols. The verification for Hamad International ...
New Chitose Airport operator, Hokkaido Airports Co Ltd (HAP) has launched a social media marketing campaign in a bid to re-boot tourism to the Japanese island. Launched in conjunction with the Hokkaido government and the ...
Get to know ACI Asia-Pacific’s new director general, Stefano Baronci, a little better in this Q&A with APA editor, Joe Bates. HOW DID YOU FIRST GET INTO AVIATION?I think, like many, I first got into ...
