ACI APA 2019, ISSUE 03
In the spotlight: Retail/F&B
Airport Report: Brisbane
Special report: Customer service
Plus: Regional & Industry news
Read the online issue: click here
View from the top
Regional director, Patti Chau, reflects on ACI Asia-Pacific’s advocacy efforts at ICAO conferences and meetings, the developing Central Asia region, latest traffic trends and upcoming events.
A snapshot of some of the biggest news stories from across the region.
ACI Asia-Pacific reports on the latest events, news and developments from across the busy region.
Brisbane Airport Corporation CEO, Gert-Jan de Graaff, talks to Joe Bates about the hugely ambitious development plans that tempted him back to the Queensland gateway.
Abu Dhabi Airports CEO, Bryan Thompson, tells us a little more about the type of F&B innovation we can expect to find in Abu Dhabi International Airport’s new Midfield Terminal.
Back to basics
Concentrating on the basics and keeping things simple can prove the catalyst for improved duty free revenues at airports, writes Paccaya Resource’s Andrew Ford.
What’s in store?
Joe Bates takes a closer look at the opening of some innovative new retail/F&B outlets across the region.
Pragma Consulting’s Alex Avery discusses how food and beverage is transforming airport retail.
Riyadh’s retail revamp
Asia-Pacific Airports reports on plans to enhance the retail offering at Riyadh’s King Khalid International Airport in Saudi Arabia.
Are you being served?
What are the prerequisites to delivering exceptional customer experience along all touchpoints of the passenger journey? Redwater Consulting Group’s Kateryna Hess investigates.
Smart-tinting glass can have a hugely positive impact on the airport experience for passengers and potentially boost commercial revenues, writes David Yim.
News, views and reviews from ACI’s regional and global World Business Partners.