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ACI APA 2019, ISSUE 03


In the spotlight: Retail/F&B

Airport Report: Brisbane

Special report: Customer service

Plus: Regional & Industry news

Read the online issue: click here

View from the top

Regional director, Patti Chau, reflects on ACI Asia-Pacific’s advocacy efforts at ICAO conferences and meetings, the developing Central Asia region, latest traffic trends and upcoming events.

Regional News

A snapshot of some of the biggest news stories from across the region.

ACI News

ACI Asia-Pacific reports on the latest events, news and developments from across the busy region.

Exciting times

Brisbane Airport Corporation CEO, Gert-Jan de Graaff, talks to Joe Bates about the hugely ambitious development plans that tempted him back to the Queensland gateway.

New sensation!

Abu Dhabi Airports CEO, Bryan Thompson, tells us a little more about the type of F&B innovation we can expect to find in Abu Dhabi International Airport’s new Midfield Terminal.

Back to basics

Concentrating on the basics and keeping things simple can prove the catalyst for improved duty free revenues at airports, writes Paccaya Resource’s Andrew Ford.

What’s in store?

Joe Bates takes a closer look at the opening of some innovative new retail/F&B outlets across the region.

Today’s special

Pragma Consulting’s Alex Avery discusses how food and beverage is transforming airport retail.

Riyadh’s retail revamp

Asia-Pacific Airports reports on plans to enhance the retail offering at Riyadh’s King Khalid International Airport in Saudi Arabia.

Are you being served?

What are the prerequisites to delivering exceptional customer experience along all touchpoints of the passenger journey? Redwater Consulting Group’s Kateryna Hess investigates.

Light relief

Smart-tinting glass can have a hugely positive impact on the airport experience for passengers and potentially boost commercial revenues, writes David Yim.

Industry news

News, views and reviews from ACI’s regional and global World Business Partners.

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