ACI APA 2017, ISSUE 01

View from the top
Regional director, Patti Chau, looks forward to ACI Asia-Pacific’s Regional Assembly, Conference & Exhibition in Doha, reflects on some key achievements in 2016 and talks future strategies.

News
A snapshot of some of the biggest stories from across the region.

That winning feeling
Asia-Pacific gateways once again lead the way in ACI’s Airport Service Quality (ASQ) customer satisfaction awards, winning all the global best airport by size categories.

ACI news
The announcement of ACI Asia-Pacific’s Young Executive of the Year, green initiatives, a new publication and the 2016 traffic figures make headline news, writes Vivian Fung.

Making an impression 
How is Hamad International faring three years after opening? Chief operating officer, Badr Mohammed Al-Meer, brings Joe Bates up to speed.

Embracing our differences
Chris Crampton, chairman of the UK and Ireland Chapter of the Pacific Asia Travel Association (PATA), considers the importance of cultural awareness in the Asia-Pacific region.

All about respect
Brisbane Airport Corporation’s environment and sustainability manager, Wendy Weir, reflects on its efforts to ensure that it operates a culturally aware gateway.

Catering to the Chinese
Airports across the globe have introduced a host of different initiatives designed to appeal to Chinese travellers as their passenger numbers continue to rise.

Local flavours
Embracing different cultures and reflecting them in its airport facilities is a key consideration for Plaza Premium Lounge, writes Edward Cheng.

In the mood
Is it time for airports to introduce mood managers to ensure the right ambience at airports? Martijn Steur investigates.

The new dynamic
Outbound travel numbers from Asia-Pacific’s emerging markets will grow twice as fast as those from developed countries over the next five years, according to a new report.

Industry news
Adelaide Airport and Amadeus partner to roll out Australasia’s first fully automated airport management system.

All hail Hyderabad
Hyderabad’s Rajiv Gandhi International Airport has achieved carbon neutral status (Level 3+) in ACI’s Airport Carbon Accreditation programme.