ACI APA 2016, ISSUE 03
In the spotlight: Customer service
Airport report: Sydney
Future build: Hong Kong and the Maldives
Plus: Route development and World Business Partners
Read the online issue: click here
View from the top
ACI Asia-Pacific regional director, Patti Chau, reflects on the organisation’s growing membership, activities and recent initiatives.
A snapshot of some of the biggest stories from across the region.
Vivian Fung rounds up all the latest news from ACI Asia-Pacific, including a report on its participation at the 53rd ICAO Conference of Directors General of Civil Aviation, Asia and Pacific Region.
Kerrie Mather, Sydney Airport’s managing director and CEO and new president of ACI Asia-Pacific, talks to Joe Bates about the growth and development of Australia’s busiest gateway.
Joe Bates takes a closer look at some of the latest and most innovative customer focused initiatives unveiled at the region’s airports.
What do airport retailers and F&B operators have to do to win over customers and convince them to return again and again? Clare Williams investigates.
Striving for more
Kirsten O’Neill, customer experience research manager at Dubai Airports, talks to ACI World’s Sevda Fevzi about the benefits of the Airport Service Quality (ASQ) benchmarking programme.
Robbie Gill, managing director of The Design Solution, explains why he believes that every airport needs to express a ‘sense of place’.
Sign of the times
Recognising the positive impact wayfinding has on passengers can help airports better manage their customer experience and boost revenues, writes James Ackomann.
Bigger and better
Asia-Pacific Airports magazine turns the spotlight on Hong Kong International Airport’s multi-billion dollar third runway project.
Joe Bates reviews the 2016 route development success of a handful of the region’s airports.
World Business Partners
News, views and reviews from the region’s WBPs.
Design & build
Ibrahim Nasir International Airport.