Asia-Pacific & Middle East Airports – Issue 1, 2025
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Airport Profile: Delhi
Special report: The Region’s ASQ Champions
Plus: Sustainability, Route Development & New Technology
VIEW FROM THE TOP
Director general, Stefano Baronci, reflects on a milestone year for aviation, a busy start to 2025, and looks forward to ACI Asia-Pacific & Middle East’s Regional Assembly, Conference and Exhibition in Delhi.
REGIONAL UPDATE
ACI Asia-Pacific & Middle East’s manager for communications and brand marketing, Yuman Lau, provides the quarterly news round-up.
SMART THINKING!
Newly appointed president of ACI Asia-Pacific & Middle East, SGK Kishore, aims to position airports as key drivers of economic growth while prioritising resilience, efficiency, and seamless passenger experiences, writes Sunil Subbaiah.
BIGGER, BETTER, SMARTER!
We find out more about the current growth trajectory of Delhi’s Indira Gandhi International Airport.
FANTASTIC JOURNEY!
The impressive performance of Asia-Pacific and Middle East airports in ACI’s ASQ Airport Experience Awards demonstrates their commitment to customer service excellence, writes Joe Bates.
RAISE AND REWARD
We report on some of the ways airports continue to raise the bar on customer service and reward staff who go the extra mile.
BUILD AND GROW
Airports across the region continue to upgrade their facilities to enhance their capacity and operational efficiency, writes Joe Bates.
NEXT IN LINE?
Smiths Detection’s Hans Joachim Schöpe considers what might come next for security checkpoints at airports.
TRANSFORMATIVE TECH
Holger Mattig, Amadeus’ SVP for product management, airport and airline operations, considers how new transformational technology could change the operational landscape of airports and airlines and redefine the way we travel.
WELCOME ABOARD!
We shine the spotlight on the route development success of Sydney Airport, a milestone for Emirates and a number of new services launching across the region in 2025.
RAISING THE GREEN BAR
Joe Bates highlights some on the latest sustainability success stories and new initiatives underway at airports across Asia-Pacific and the Middle East.
PRODUCT PROFILE: VEOCI
Camryn Gaudett tells us more about how digitising the safety management system has helped transform risk management at San Francisco International Airport.
WBP NEWS
The World Business Partner spotlight in this issue falls on Smiths Detection and WAISL.
