Kirsten O’Neill, customer experience research manager at Dubai Airports, talks to ACI World’s Sevda Fevzi about the benefits of the Airport Service Quality (ASQ) benchmarking programme. How and why did your airport join ASQ? Nowadays, ...
Dubai World Central–Al Maktoum International Airport (DWC) continues to grow as a gateway, handling 191,950 passengers in the third quarter of 2016 – up 161% on the corresponding period a year ago. The huge upturn, ...
What do airport retailers and F&B operators have to do to win over customers and convince them to return again and again? Clare Williams investigates. With duty free and travel retail sales set to top $100 ...
World Business Partners in the spotlight. Beca spearheads Queenstown upgrade Queenstown Airport has started work on a NZ$17 million series of major airfield infrastructure improvements designed to pave the way for evening flights in winter ...
Joe Bates takes a closer look at some of the latest and most innovative customer focused initiatives unveiled at the region’s airports. From Incheon’s ice rink, Singapore Changi’s ‘Social Tree’ and roaming airport ambassadors in ...
Kerrie Mather, Sydney Airport’s managing director and CEO and new president of ACI Asia-Pacific, talks to Joe Bates about the growth and development of Australia’s busiest gateway. Like most Australians, Kerrie Mather is used to travelling ...
Vivian Fung rounds up all the latest news from ACI Asia-Pacific, including a report on its participation at the 53rd ICAO Conference of Directors General of Civil Aviation, Asia and Pacific Region. A busy few months ...
A snapshot of some of the biggest stories from across the region. Changi’s vision of the future Singapore Changi’s new Terminal 4 will provide passengers with a vision of the future in terms of its ...
Hong Kong International Airport is today celebrating another major environmental milestone – reducing its carbon intensity by 25.6% per passenger or 100kg of cargo in 2015, compared with 2008 levels. This achievement surpassed the original ...
Sydney Airport has announced that Italian luxury brand Gucci will join the airport’s newly transformed T1 International fashion precinct in early 2017 in an Australian airport first. Established in Florence in 1921 and now one ...
