NEWSLETTER

Embracing our differences

Chris Crampton, chairman of the UK and Ireland Chapter of the Pacific Asia Travel Association (PATA), considers the importance of cultural awareness in the Asia-Pacific region.

That winning feeling

Asia-Pacific gateways once again lead the way in ACI’s Airport Service Quality (ASQ) customer satisfaction awards, winning all the global best airport by size categories.

Making an impression

How is Hamad International Airport faring three years after opening? Chief operating officer, Badr Mohammed Al-Meer, brings Joe Bates up to speed.

ASIA-PACIFIC REGIONAL NEWS

A snapshot of some of the biggest stories from across the region. 

View from the top

Regional director, Patti Chau, looks forward to ACI Asia-Pacific’s Regional Assembly, Conference & Exhibition in Doha, reflects on some key achievements in 2016 and talks future strategies.

HYDERABAD LAUNCHES NEW CUSTOMER SERVICE PROGRAMME
Hyderabad’s Rajiv Gandhi International Airport has unveiled 50 new passenger service associates (PSAs), whose sole task is to assist and help travellers as they journey through the fast growing Indian gateway.

Traffic records keep tumbling at Dubai International Airport

Passenger traffic at Dubai International Airport (DXB) continued to grow steadily in February rising 8.8% to 6.9 million, according to the monthly traffic report issued by Dubai Airports today.

Sydney Airport praised for improved service quality rating

Sydney Airport has welcomed the 2015-16 Australian Competition and Consumer Commission (ACCC) Airport Monitoring Report, which highlight its increase in its overall quality of service rating and ongoing aeronautical investment during a time of significant passenger growth.

Asia-Pacific airports lead the way in ACI's Airport Service Quality (ASQ) awards

There is clearly no stopping Asia-Pacific’s airports which once again demonstrated their customer service credentials by winning a host of awards in ACI’s annual Airport Service Quality (ASQ) passenger satisfaction survey.

Hong Kong cargo handler becomes first at airport to receive pharma handling certification

Hactl has has become the first cargo handler at Hong Kong International Airport to obtain IATA CEIV Pharma certification.