Kirsten O’Neill, customer experience research manager at Dubai Airports, talks to ACI World’s Sevda Fevzi about the benefits of the Airport Service Quality (ASQ) benchmarking programme.
Dubai World Central–Al Maktoum International Airport (DWC) continues to grow as a gateway, handling 191,950 passengers in the third quarter of 2016 – up 161% on the corresponding period a year ago.
What do airport retailers and F&B operators have to do to win over customers and convince them to return again and again? Clare Williams investigates.
Joe Bates takes a closer look at some of the latest and most innovative customer focused initiatives unveiled at the region’s airports.
Kerrie Mather, Sydney Airport’s managing director and CEO and new president of ACI Asia-Pacific, talks to Joe Bates about the growth and development of Australia’s busiest gateway.
Vivian Fung rounds up all the latest news from ACI Asia-Pacific, including a report on its participation at the 53rd ICAO Conference of Directors General of Civil Aviation, Asia and Pacific Region.
Hong Kong International Airport is today celebrating another major environmental milestone – reducing its carbon intensity by 25.6% per passenger or 100kg of cargo in 2015, compared with 2008 levels.
Sydney Airport has announced that Italian luxury brand Gucci will join the airport’s newly transformed T1 International fashion precinct in early 2017 in an Australian airport first.
Recognising the positive impact wayfinding has on passengers can help airports better manage their customer experience and boost revenues, writes James Ackomann.