Bengaluru boost for Nuance and SITA
Bengaluru’s Kempegowda International Airport has opened a new duty free store and invested in new passenger processing technology designed to boost its operational efficiency.
According to Nuance, its new 900sqm duty free store treats passengers to a walk of nostalgia and rich South Indian tradition because it “embraces Bengaluru’s opulent heritage and culture” as well as offering lots of tempting duty free offerings.
Bangalore International Airport Limited (BIAL), managing director, GV Sanjay Reddy agrees, enthusing: “We believe that travel is all about new experiences and airports are a touch-point for the travellers to interact with the region. Our attempt is to make sure that every commercial space at the airport provides a sense of place and embodies the local culture, heritage and aesthetics.
“The Nuance team has done justice to our vision and developed the new duty free experience to fulfil a memorable shopping experience to our passengers.”
Meanwhile India’s ‘Silicon Valley’ airport has opted to use SITA technology to help it manage more than 15 million annual passengers, signing a seven-year, multi-million dollar contract with the technology giant for it AirportConnect Open passenger processing platform and BagManager reconciliation service.
BIAL’s president of airport operations, Hari Marar, says: “Adopting next generation technology to enhance the overall passenger experience is natural for an airport which is the gateway to one of the top technology Innovation hubs in the world.
“We chose SITA because we wanted a single supplier that could provide a complete passenger processing platform and baggage reconciliation system. SITA has a proven track record in delivering innovative solutions to airports globally.”
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