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Displaying items by tag: customer service - aci-apa

General News Tuesday, 28 November 2017 |

Sydney Airport improves cycle and pedestrian access to Terminal 1

Sydney Airport has officially opened a new footbridge and cycleway at the T1 International precinct, providing improved safety and easier access into the precinct for active transport users.

General News Thursday, 31 August 2017 |

Sydney Airport revamps its official lookout for plane spotters

Sydney Airport officially opened the upgraded Shep’s Mound plane spotters’ lookout today, honouring the memory of aviation enthusiast Bruce Shepherd.

General News Tuesday, 29 August 2017 |

Qantas to base four Dreamliners at Brisbane Airport

In a major win for the city and state, Qantas Airways has chosen Brisbane Airport (BNE) as its new base for four Boeing 787 Dreamliner aircraft.

NEWS Thursday, 06 April 2017 |

HYDERABAD LAUNCHES NEW CUSTOMER SERVICE PROGRAMME

Hyderabad’s Rajiv Gandhi International Airport has unveiled 50 new passenger service associates (PSAs), whose sole task is to assist and help travellers as they journey through the fast growing Indian gateway.

General News Wednesday, 08 March 2017 |

Sydney Airport praised for improved service quality rating

Sydney Airport has welcomed the 2015-16 Australian Competition and Consumer Commission (ACCC) Airport Monitoring Report, which highlight its increase in its overall quality of service rating and ongoing aeronautical investment during a time of significant passenger growth.

General News Monday, 06 March 2017 |

Asia-Pacific airports lead the way in ACI's Airport Service Quality (ASQ) awards

There is clearly no stopping Asia-Pacific’s airports which once again demonstrated their customer service credentials by winning a host of awards in ACI’s annual Airport Service Quality (ASQ) passenger satisfaction survey.

General News Wednesday, 25 January 2017 |

Sydney Airport launches real-time flight info service for passengers

Sydney Airport has launched an innovative new service offering tailored, real time flight information to passengers via social media to further enhance the customer experience.

MAGAZINE Thursday, 27 October 2016 |

ACI APA 2016, ISSUE 03

In the spotlight: Customer service
Airport report: Sydney
Future build: Hong Kong and the Maldives
Plus: Route development and World Business Partners


Read the online issue: click here 

 

Celebrating good times

Asia-Pacific Airports editor, Joe Bates, takes an historic look back at the first decade of the ACI Asia-Pacific region.