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General News Last modified on December 3, 2019

Auckland unveils new e-Gates for departing passengers

Auckland Airport is enhancing the experience for international travellers with the launch of new automated pre-security gates.

From today, travellers will pass through 12 new e-Gates that will scan boarding passes and grant them access to security areas.

Developed in partnership with Vision-Box, the e-Gates mark the first phase of a new technology application that will improve traveller processing times at this point in the journey.

During peak periods, there can be up to 7,000 people processing through the international terminal every hour.

The airport's general manager of operations, Anna Cassels-Brown, notes that the new technology has led to a five fold increase in the airport’s processing capacity, in comparison to the previous system involving two people manually checking boarding passes.


She enthuses: “This initiative is part of a broader technology transformation that could eventually include biometric authentication to enable seamless customer journeys from check-in to boarding the aircraft.

"Where possible we see automation as a key way to improve the airport system by being more accurate, reliable and faster.

"Over the next decade as we undertake our multi-billion-dollar infrastructure upgrade, we will be integrating smart technology throughout the customer journey in a way that makes traveller journeys better."

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