Passengers continue to embrace new technology, according to 2016 Passenger IT Trends Survey.
Joe Bates reviews the 2016 route development success of a handful of the region’s airports.
Asia-Pacific Airports magazine turns the spotlight on Hong Kong International Airport’s multi-billion dollar third runway project.
Robbie Gill, managing director of The Design Solution, explains why he believes that every airport needs to express a ‘sense of place’.
Kirsten O’Neill, customer experience research manager at Dubai Airports, talks to ACI World’s Sevda Fevzi about the benefits of the Airport Service Quality (ASQ) benchmarking programme.
What do airport retailers and F&B operators have to do to win over customers and convince them to return again and again? Clare Williams investigates.
Joe Bates takes a closer look at some of the latest and most innovative customer focused initiatives unveiled at the region’s airports.
Kerrie Mather, Sydney Airport’s managing director and CEO and new president of ACI Asia-Pacific, talks to Joe Bates about the growth and development of Australia’s busiest gateway.
Vivian Fung rounds up all the latest news from ACI Asia-Pacific, including a report on its participation at the 53rd ICAO Conference of Directors General of Civil Aviation, Asia and Pacific Region.
Recognising the positive impact wayfinding has on passengers can help airports better manage their customer experience and boost revenues, writes James Ackomann.