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Displaying items by tag: Airport Service Quality - aci-apa

General News Monday, 06 March 2017 |

Asia-Pacific airports lead the way in ACI's Airport Service Quality (ASQ) awards

There is clearly no stopping Asia-Pacific’s airports which once again demonstrated their customer service credentials by winning a host of awards in ACI’s annual Airport Service Quality (ASQ) passenger satisfaction survey.

Services Wednesday, 16 November 2016 |

Striving for more

Kirsten O’Neill, customer experience research manager at Dubai Airports, talks to ACI World’s Sevda Fevzi about the benefits of the Airport Service Quality (ASQ) benchmarking programme.

Roll of Honour

The introduction of new categories and the results in others being too tight to call means that a record-breaking 62 airports won awards in ACI’s Airport Service Quality (ASQ) customer satisfaction survey for 2015, with Asia-Pacific airports once again dominating the global sections.