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Displaying items by tag: APA 3 2016 - aci-apa

What passengers want

Passengers continue to embrace new technology, according to 2016 Passenger IT Trends Survey.

Route One

Joe Bates reviews the 2016 route development success of a handful of the region’s airports.

Airport Design Thursday, 24 November 2016 |

Bigger and better

Asia-Pacific Airports magazine turns the spotlight on Hong Kong International Airport’s multi-billion dollar third runway project.

Culture club

Robbie Gill, managing director of The Design Solution, explains why he believes that every airport needs to express a ‘sense of place’.

Services Wednesday, 16 November 2016 |

Striving for more

Kirsten O’Neill, customer experience research manager at Dubai Airports, talks to ACI World’s Sevda Fevzi about the benefits of the Airport Service Quality (ASQ) benchmarking programme.

Retails/F&B Sunday, 13 November 2016 |

Building loyalty

What do airport retailers and F&B operators have to do to win over customers and convince them to return again and again? Clare Williams investigates.

Services Wednesday, 09 November 2016 |

Best intentions

Joe Bates takes a closer look at some of the latest and most innovative customer focused initiatives unveiled at the region’s airports.

Airport Profiles Monday, 07 November 2016 |

Australian firsts

Kerrie Mather, Sydney Airport’s managing director and CEO and new president of ACI Asia-Pacific, talks to Joe Bates about the growth and development of Australia’s busiest gateway.

ACI ASIA-PACIFIC NEWS

Vivian Fung rounds up all the latest news from ACI Asia-Pacific, including a report on its participation at the 53rd ICAO Conference of Directors General of Civil Aviation, Asia and Pacific Region.

General News Thursday, 03 November 2016 |

Transforming the passenger experience

Recognising the positive impact wayfinding has on passengers can help airports better manage their customer experience and boost revenues, writes James Ackomann.