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Monday, 30 December 2019

Time for some zzz’s

Singapore Changi retained its title as the world’s most sleep friendly gateway in Sleeping in Airports’ annual passenger poll, writes Joe Bates.

Monday, 23 October 2017

Winning ways

Asia-Pacific Airports discovers that Ever Rich Duty Free plays its part in the customer service success of Taoyuan International Airport.

Saturday, 20 May 2017

Local flavours

Embracing different cultures and reflecting them in its airport facilities is a key consideration for Plaza Premium Lounge, writes Edward Cheng.

Wednesday, 16 November 2016

Striving for more

Kirsten O’Neill, customer experience research manager at Dubai Airports, talks to ACI World’s Sevda Fevzi about the benefits of the Airport Service Quality (ASQ) benchmarking programme.

Wednesday, 09 November 2016

Best intentions

Joe Bates takes a closer look at some of the latest and most innovative customer focused initiatives unveiled at the region’s airports.

Thursday, 09 June 2016

Winning hearts and minds

Harnessing the power of aviation’s information age to improve the passenger experience is key to customer satisfaction, writes Rockwell Collins’ Andrew Seow.

Tuesday, 10 November 2015

The X factor

What does Abu Dhabi International Airport’s new Midfield Terminal Building have in store for passengers? Joe Bates investigates.

Sunday, 01 March 2015

Common goal

New common-use technology will help enhance the operational efficiency of 13 Indonesian gateways, writes Anthony Phillips.

Sunday, 01 March 2015

Friendly and efficient

Asia-Pacific airports once again lead the way in ACI’s annual Airport Service Quality (ASQ) customer satisfaction survey, writes Joe Bates.

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