NEWSLETTER

Displaying items by tag: ASQ - aci-apa

Leading the way

Indian airports shine as Asia-Pacific airports hold on to the top spots in all the global best airport by size categories in ACI’s Airport Service Quality (ASQ) customer satisfaction awards, writes Joe Bates.

That winning feeling

Asia-Pacific gateways once again lead the way in ACI’s Airport Service Quality (ASQ) customer satisfaction awards, winning all the global best airport by size categories.

General News Monday, 06 March 2017 |

Asia-Pacific airports lead the way in ACI's Airport Service Quality (ASQ) awards

There is clearly no stopping Asia-Pacific’s airports which once again demonstrated their customer service credentials by winning a host of awards in ACI’s annual Airport Service Quality (ASQ) passenger satisfaction survey.

Services Wednesday, 16 November 2016 |

Striving for more

Kirsten O’Neill, customer experience research manager at Dubai Airports, talks to ACI World’s Sevda Fevzi about the benefits of the Airport Service Quality (ASQ) benchmarking programme.

Marketing & Communications Wednesday, 14 September 2016 |

Everyone’s a winner!

Australia’s spectacular Gold Coast was the venue for this year’s Airport Service Quality (ASQ) awards ceremony for the world’s most customer friendly airports.

Services Sunday, 01 March 2015 |

Friendly and efficient

Asia-Pacific airports once again lead the way in ACI’s annual Airport Service Quality (ASQ) customer satisfaction survey, writes Joe Bates.