Singapore Changi Airport has set the bar pretty high when it comes to customer service levels and the opening of innovative new facilities, so when it announces that its new Terminal 4 will be impressive, the aviation industry listens.
Indeed, operator Changi Airport Group (CAG), has gone on record as stating that Terminal 4 presents a “new travel experience with its boutique design and innovative use of technology”.
It will also be the first terminal at Changi Airport to offer end-to-end Fast and Seamless Travel (FAST) for departing passengers.
With the extensive use of technology, including facial recognition software, CAG states that FAST will redefine the travel experience for passengers as well as enhance operational efficiency and raise productivity.
Capable of handling up to 16 million passengers per annum, Changi’s new S$1.3 billion terminal has a total floor area of 225,000 square metres, including the two-storey terminal, car parks and taxi deck.
According to CAG, T4’s design theme is fun, vibrant and positively surprising. There is a sense of space – a hallmark of Changi Airport – brought about by a high ceiling and height limits for equipment and machines.
It reveals that the terminal’s showpiece is a Central Galleria (300m long x 18m wide x 23m high), which separates the public zone from the transit area.
This visual-transparent concept provides a clear view from the check-in hall through the transit area and, at some locations, even right up to the boarding gates.
Due to its compact size, T4 will have centralised areas for departure and arrival immigration as well as pre-board security screening.
This, says CAG, provides for more optimised deployment of manpower and equipment. In the Departure Hall, the check-in islands are angled towards the common immigration control area, to create natural and intuitive wayfinding for passengers.
The terminal also promises to be light, airy and ‘green’ courtesy of skylights and glass walls allowing natural light, and plenty of plants and trees. Indeed, landscaping covers 2,000 square metres and T4 is home to 186 large trees.
Along the boarding corridor, 160 ficus trees form a green boulevard that separates the boarding area from the common area at the departure gates.
Terminal 4 will also be a “shopping and dining haven”, insists CAG, boasting more than 80 retail and F&B outlets featuring popular brands and unique experiential zones.
This includes an integrated duty-free zone covering both liquor & tobacco and cosmetics & perfumes products. Shoppers will be able to pay for their purchases at common cashier counters.
New at Changi Airport, the Heritage Zone – designed with the evolving architecture of shophouse facades – provides passengers with a glimpse of Singapore’s unique cultural heritage, while housing a range of traditional retail and dining offerings.
A theatre of experience
With a rich tapestry of culture and technology, T4 is set to invoke an emotional connection with passengers, engaging them through a theatre of different experiences, heritage-themed facades, immersive LED digital displays and more.
The art collection at T4 features an eclectic mix of contemporary works by local and international artists, with a diverse blend of mediums, sizes and imagery.
Poh Li San, CAG’s vice president, T4 programme management office, enthuses: “Terminal 4 was conceived with the vision to rethink travel, push boundaries and break new ground.
“Through innovative concepts of operation and terminal design, we sought to address our capacity needs as well as improve efficiency and manpower productivity.
“For the passenger, we wanted to delight them with ‘wow’ features and showcase our local culture and architectural history at the Heritage Zone. We look forward to welcoming our first passengers.”